IT Systems & Support Engineer

Trillion Technology Solutions Inc.; Reston (VA); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Trillion Technology Solutions, Inc. in Reston is seeking a versatile IT Systems & Support Engineer to support end users, cloud infrastructure, and our network environment. This hybrid role blends desktop support with managing AWS & Azure and securing our systems.

The role also covers M365/SharePoint administration, network operations, and IT security. Occasional on-site presence in the DMV area is required.

Qualifications

• 3–5 years of IT Support, Systems Administration, or related role.
• Hands-on experience managing resources in AWS and Azure (EC2, S3, IAM; AD/Entra ID, VMs).
• Deep knowledge of Office 365 administration and SharePoint management (sites, permissions).
• Strong TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configuration understanding.
• Security mindset with endpoint protection, identity management, and DLP strategies.
• Ability to explain complex tech concepts to non‑technical users.
• On-site presence part of the week to support desktop hardware needs.

Responsibilities

• Provide Tier 1–3 desktop support for Windows and macOS.
• Administer and optimize cloud infrastructure across AWS and Azure.
• Manage M365 and SharePoint administration, permissions, and architecture.
• Maintain network operations including LAN/WAN, VPNs, and firewalls.
• Implement security best practices across endpoints, networks, and cloud.
• Document network diagrams, IT policies, asset management, and SOPs.
• Coordinate with vendors and senior engineers on complex issues.

Skills

Problem-solving

Communication

Customer-centric

Tools

AWS

Azure

Office 365

SharePoint

VPNs

Firewalls

Job description

At Trillion Technology Solutions, Inc. (Trillion), we build technology solutions that empower our team to do their best work in support of our clients. We are looking for a versatile, proactive, and sharp IT Systems & Support Engineer to join our team to support our end users, cloud infrastructure, and network environment. If you are someone who enjoys solving a complex desktop issue in one hour and optimizing an AWS/Azure cloud environment or configuring a firewall the next, you will thrive and grow here.

The Role

You will provide top-tier desktop support to our team while managing and securing our hybrid cloud environments (AWS & Azure), overseeing our network infrastructure, day-to-day security operations, and serving as our internal expert for Microsoft 365 and SharePoint. You will be a key point of contact for keeping our systems reliable, secure, and running smoothly.

NOTE: This is a hybrid position. The candidate will need to be local to the DMV area as this hire will need to be in the office as needed.

Key Responsibilities

• Cloud & Infrastructure Management: Administer, maintain, and optimize our cloud infrastructure across both AWS and Azure.
• Desktop & End-User Support: Provide Tier 1/2/3 desktop support for Windows and macOS environments, troubleshooting hardware, software, and peripheral issues.
• M365 & SharePoint Administration: Manage the Office 365 suite, including user provisioning, Exchange Online, Teams, and SharePoint site architecture, permissions, and document libraries.
• Network Operations: Deploy, configure, and maintain network devices (LAN/WAN, firewalls, and VPNs). Ensure high availability and optimal network performance.
• IT Security & Compliance: Implement and monitor security best practices across endpoints, networks, and cloud environments (IAM, MFA, conditional access policies, and patch management). Monitor systems and respond to security incidents; support endpoint protection, patching, and access controls.
• Documentation: Maintain up-to-date documentation for network diagrams, IT policies, asset management, and standard operating procedures.
• Vendor coordination: Escalate and collaborate with vendors or senior engineers on complex issues.

Required Qualifications

• Experience: 3–5 years of experience in an IT Support, Systems Administration, or a related role.
• Cloud Proficiency: Hands‑on experience managing resources within both AWS (EC2, S3, IAM) and Azure (Active Directory/Entra ID, Virtual Machines).
• Microsoft Ecosystem Expert: Deep knowledge of Office 365 administration and SharePoint management (including site creation, workflows, and permissions).
• Networking Foundations: Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configuration.
• Security Mindset: Familiarity with endpoint security (EDR/Antivirus), identity management, and data loss prevention (DLP) strategies.
• Soft Skills: Excellent problem‑solving skills, a customer‑centric attitude, and the ability to explain complex technical concepts to non‑technical users.
• Other: Ability to work on‑site part of the week to support desktop hardware needs.

Preferred Qualifications

• Experience administering Microsoft 365 / Azure GCC High (Government Community Cloud) environments, including familiarity with strict compliance controls (NIST SP 800-171, CMMC, or ITAR).
• Certifications such as: AWS SysOps Administrator, Microsoft Certified: Azure Administrator (AZ‑104), CompTIA Security+, or CCNA.
• Experience with scripting languages (PowerShell, Bash, or Python) for automation.
• Experience managing MDM solutions (e.g., Microsoft Intune, Jamf).

Trillion is an equal‑opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.