Remote Cloud Support Analyst - OnBase (Associate)

Hyland; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Hyland is seeking an Associate Cloud Support Analyst to join our remote team in the United States. The role involves troubleshooting and resolving customer technical issues while ensuring clear communication throughout the process. Ideal candidates have an associate's degree and experience in customer service.

The position offers a dynamic work environment where problem-solving skills and technology curiosity are highly valued. Join us to deliver exceptional customer experiences.

Qualifications

• Experience in a customer service environment with strong customer service skills.
• Ability to thrive in a fast-paced environment with strong attention to detail.
• Quick learner with genuine technology curiosity and aptitude.

Responsibilities

• Troubleshoot and resolve basic issues with customer solutions.
• Maintain ownership and accountability for customer requests.
• Provide regular communication to customers regarding case progress.

Skills

Customer service skills

Problem-solving

Critical thinking

Organizational skills

Written communication

Oral communication

Education

Associate's degree in Business or related field

Job description

Hyland is seeking an Associate Cloud Support Analyst to join our remote team in the United States. The role involves troubleshooting and resolving customer technical issues while ensuring clear communication throughout the process. Ideal candidates have an associate's degree and experience in customer service.

The position offers a dynamic work environment where problem-solving skills and technology curiosity are highly valued. Join us to deliver exceptional customer experiences.