Senior OnBase Systems Analyst – Remote

First Citizens Bank; North Carolina; On-site; USD 98,405 - 120,000; Full time

Job summary

First Citizens Bank is seeking a remote Enterprise Content Services (ECS) analyst focused on Hyland OnBase. The role supports administration, configuration, and data-driven insights across enterprise content systems.

Priority locations include North Carolina, Texas, Arizona, and Florida, with nationwide remote hiring options. The team emphasizes data analysis, requirements gathering, reporting, and technical system support to ensure compliant, efficient processes.

Qualifications

• Bachelor’s degree and 4 years of experience in Systems Support, or Analytics, or Operations Support.
• OR
• High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Responsibilities

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Identifying Requirements - Elicit, analyze, validate, and document business, functional, technical, reporting, and compliance requirements and communicates them using specifications, process flows, workflow diagrams, gap analysis, reports, project plans, or other forms of documentation. Identify and troubleshoot issues that affect system processes and assist in correcting. Ensure compliance through testing and analysis.
• Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
• System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.

Skills

Data analysis

Requirements elicitation

Communication

Analytical thinking

Education

Bachelor’s degree

High School Diploma or GED

Tools

Jira

Confluence

ServiceNow

Salesforce

SQL Server

Windows Server

OnBase

Job description

First Citizens Bank is seeking a remote Enterprise Content Services (ECS) analyst focused on Hyland OnBase. The role supports administration, configuration, and data-driven insights across enterprise content systems.

Priority locations include North Carolina, Texas, Arizona, and Florida, with nationwide remote hiring options. The team emphasizes data analysis, requirements gathering, reporting, and technical system support to ensure compliant, efficient processes.