Remote Senior Cloud Incident & Change Leader

Hyland; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Hyland is seeking a Senior Cloud Specialist to lead critical incident response operations and own the change management processes. This remote role demands a decisive leader passionate about operational excellence. The ideal candidate will possess a Bachelor's degree and proven experience in change management and incident operations, effectively engaging with stakeholders across the organization.

The position requires excellent communication skills, strong leadership abilities, and practical knowledge of service management tools. If you're ready to drive change in a complex environment, apply now.

Qualifications

• Demonstrated experience in change management process ownership.
• Ability to manage multiple priorities effectively under pressure.
• Excellent interpersonal skills for engaging at all organization levels.

Responsibilities

• Lead critical incident response operations.
• Maintain internal records throughout the incident lifecycle.
• Develop, maintain, and enforce change management policies.

Skills

Leadership

Decision-making

Change management process ownership

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

Service Management tools

Microsoft operating systems and products

Job description

Hyland is seeking a Senior Cloud Specialist to lead critical incident response operations and own the change management processes. This remote role demands a decisive leader passionate about operational excellence. The ideal candidate will possess a Bachelor's degree and proven experience in change management and incident operations, effectively engaging with stakeholders across the organization.

The position requires excellent communication skills, strong leadership abilities, and practical knowledge of service management tools. If you're ready to drive change in a complex environment, apply now.