Remote Cloud CX Engineer I/II

Ladders; United States; Remote; USD 100.000 - 135.000; Vollzeit

Benefits dieser Stelle

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Employee Assistance Program (EAP)

Flexible Time Off and Parental Leave

Monthly, quarterly, and annual social/

team-building events

Monthly internet reimbursement

Zusammenfassung

Ladders is seeking a Customer Experience Engineer I/II, a role at the intersection of customer support and technical problem-solving for enterprise cloud and container-based systems. You will own issues end-to-end, work with engineering to diagnose root causes, and build tools to improve team efficiency.

This is a remote role for US-based candidates, with compensation between $100,000 and $135,000 annually.

Qualifikationen

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role.
• Hands-on experience with Kubernetes, ECS, Docker, and at least one cloud platform (AWS, GCP, or Azure).
• Solid understanding of CI/CD concepts and Linux networking fundamentals.
• Scripting skills in Python, Node.js, Bash, or similar; ability to read and modify source code.
• Strong written and verbal communication; able to lead calls and document findings.
• Quick learner with ability to adapt to unfamiliar systems.

Aufgaben

• Own customer cases end-to-end from triage to resolution.
• Contribute to customer-facing tools and small product fixes.
• Lead or participate in customer calls and screen shares; communicate findings clearly to engineers and managers.
• Build internal scripts and diagnostic tools to improve team efficiency; exposure to AI/LLM tools.
• Create run books, playbooks, and reusable templates from recurring patterns.

Kenntnisse

Customer-facing engineering

DevOps/SRE experience

CI/CD concepts

Linux networking fundamentals

Scripting (Python/Node.js/Bash)

Strong communication

Learning agility

Tools

Kubernetes

ECS

Docker

AWS

GCP

Azure

Jobbeschreibung

Ladders is seeking a Customer Experience Engineer I/II, a role at the intersection of customer support and technical problem-solving for enterprise cloud and container-based systems. You will own issues end-to-end, work with engineering to diagnose root causes, and build tools to improve team efficiency.

This is a remote role for US-based candidates, with compensation between $100,000 and $135,000 annually.