Remote Full-Time Clinical Dispatcher - Full Time/1st Shift

Access TeleCare, LLC; Northern (KY); Híbrido; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% Remote Work

Health Savings Account

Flexible Spending (Medical and Depent)

Employer Paid Life and AD&D

Paid Time Off

Resumo da oferta

Access TeleCare, LLC is seeking a Remote Full-Time Clinical Dispatcher for our 1st shift. You will remotely manage multi-channel coordination and assignment of both emergency and routine consultations across multiple service lines.

In this role you will communicate with hospital staff and Access TeleCare physicians to ensure timely patient care while handling CCC workflows. This is a full‑time, remote position with a 40‑hour week and weekend coverage.

Qualificações

• High School Diploma or GED required.
• At least one year in a call center, healthcare, or IT environment.
• Excellent written and verbal communication with cross‑department collaboration.
• Proficient with Microsoft Office and collaboration tools.
• Ability to learn new software and systems quickly.
• Strong phone and customer service skills with attention to detail.
• Eagerness to work in healthcare and positively impact patient lives.
• Flexible, adaptive in a fast-paced setting; remote work readiness.
• Full-time schedule: 6:45 AM–3:00 PM ET, Tue–Sat.
• Remote-based environment; 40 hours/week; 24/7 operations possible.

Responsabilidades

• Communicate with hospital staff and Access TeleCare physicians to ensure timely patient care.
• Manage CCC coordinator duties and consult lifecycles.
• Prioritize and assign emergency and routine consultations across service lines.
• Use protocols and the dispatch system to evaluate situations and take action.
• Test readiness of equipment and monitor queues to meet SLAs.
• Maintain professionalism with healthcare facilities, physicians, coworkers, and supervisors.
• Be on-call and respond to emergencies as needed.
• Collaborate with departments to support the company mission.
• Keep supervisor informed and take corrective actions when necessary.
• Support 24/7 operations including weekends and holidays.

Conhecimentos

Call center exp

Healthcare/IT exposure

Strong communication

MS Office

Learning software

Customer service

Attention to detail

Remote work

Team collaboration

Remote scheduling

Formação académica

High School Diploma

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Remote Full-Time Clinical Dispatcher - Full Time/1st Shift

US

3 days ago Requisition ID: 1457

Who We Are

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

The Opportunity

Access TeleCare is seeking a Remote Full-Time Clinical Dispatcher with strong communication and problem-solving skills, along with healthcare experience, to join our 1st shift Clinical Support team.

Our Clinical Support team operates as a “virtual hospital,” bringing together clinical and operational teams dedicated to accelerating patient care. The team is responsible for receiving and prioritizing both emergency and routine consultations from partner facilities.

In this role, you will remotely manage multi-channel coordination and assignment of both emergency and routine consultations across multiple service lines.

What You'll Do

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Proficient in all CCC Coordinator duties.
• Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes
• Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‑emergency consultations for multiple services lines.
• Uses established and approved protocols, workflows, and the computer‑aided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment.
• Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs.
• Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
• Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‑workers and supervisors.
• May be required to be on‑call, remain on duty after shift‑end and respond to emergency situations at any time.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position.
• Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission.
• Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary.
• Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values.
• Other tasks as needed

What You'll Bring

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Have excellent phone/customer service skills along with high attention to detail
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Flexibility and adaptability in a fast‑paced environment
• Ability to quickly learn and adapt to new technologies and systemsAbility to excel in a remote work setting, high growth and fast paced organization
• Full Time Work Schedule: 6:45 AM - 3:00 PM Eastern Time
• Weekly Workdays: Tuesday-Saturday
• Weekly Off Days: Sunday's and Monday's
• Paid Training Schedule: Monday-Friday
• Remote based environment
• This is a full-time position; est. 40 hours week
• The consult coordination center operates 24/7 and does require weekends and holidays.
• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard
• High growth, fast paced organization
• Must be able to remain in a stationary position 50% of the time

Companyperks:

• 100% Remote Work
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Time Off

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom. Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.