Remote Telehealth Coordinator, Virtual Care Center

Alignment Healthcare USA, LLC; Orange (CA); Remote; USD 41,000 - 62,000; Full time

Job summary

Alignment Healthcare, LLC is seeking a Remote Telehealth Coordinator to assist patients in accessing care through our Virtual Care Center. You will connect with patients by phone, collect symptom information, coordinate virtual appointments, and route concerns to the clinical team as needed.

Ideal candidates have healthcare experience, strong listening skills, and a passion for helping patients navigate telehealth.

Qualifications

• 1–2 years of experience in a primary care or medical office setting using phones and scheduling appointments.
• Experience providing high-quality customer service.
• Experience providing technical assistance.
• High school diploma or GED, required.
• Ability to work Saturdays.

Responsibilities

• Answer inbound calls in the Virtual Care Center queue.
• Gather symptoms, concerns, and patient information to support scheduling and routing.
• Escalate patient information to the appropriate nurse or clinical team per protocols.
• Schedule telephonic and virtual appointments with providers.
• Help patients prepare for virtual visits and navigate the telehealth platform.
• Support providers with referral and authorization requests, including submission and follow-up.
• Coordinate with IPA groups, PCP offices, pharmacies, and other health partners to support patient needs.
• Conduct outbound patient outreach (ER follow-ups, Teladoc follow-ups, annual assessments).
• Document patient interactions across multiple systems accurately.
• Assist with new hire onboarding through system training and shadowing.
• Complete other duties as assigned.

Skills

Listening skills

Communication

Customer service

Remote work

Education

High school diploma or GED

Medical Assistant Certification (preferred)

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

As a Remote Telehealth Coordinator, you’ll play an important role in helping patients access care through our Virtual Care Center. You’ll connect with patients by phone, gather important information about their symptoms and needs, coordinate virtual appointments, and help ensure concerns are routed to the appropriate clinical team member when needed.
This is a great opportunity for someone with healthcare experience who enjoys supporting patients and is interested in expanding their experience in telehealth and virtual care. You’ll work closely with providers and cross-functional teams to help create a smooth, supportive experience for patients navigating their care remotely.

This position requires strong listening skills, thoughtful information gathering, accurate documentation, and the ability to recognize when patient concerns should be escalated.

What You’ll Do

• Answering inbound calls on the Virtual Care Center queue,
• Support patients by gathering symptoms, concerns, and relevant patient information to support appropriate scheduling and routing helping connect them to the appropriate virtual care resources.
• Recognize when patient information may require additional clinical review and escalat concerns to the appropriate nurse, provider, or clinical team member according to established protocols.
• Schedule telephonic and virtual appointments with providers.
• Help patients prepare for virtual visits and navigate the telehealth platform.
• Support providers with referral and authorization requests, including submission, review, and follow-up.
• Coordinate with IPA groups, PCP offices, pharmacies, DME companies, and other healthcare partners to support patient needs.
• Conduct outbound patient outreach, including ER admission follow-ups, Teladoc follow-ups, annual assessments, and other assigned patient populations.
• Accurately document patient interactions while navigating multiple systems.
• Support new hire onboarding through system training and shadowing sessions.
• Complete other duties as assigned.

Schedule:

Tuesday–Saturday, Pacific Time

• 10:00 AM–7:00 PM PDT, or
• 1:00 PM–10:00 PM PDT

Requirements:

• 1–2 years of experience in a primary care or medical office setting using phones and scheduling appointments.
• Experience providing high-quality customer service.
• Experience providing technical assistance.
• High school diploma or general education degree (GED), required.
• Ability to work Saturdays.

Preferred Requirements:

• Telehealth, virtual care, or remote healthcare experience.
• Strong experience gathering patient symptoms and medical information over the phone and appropriately escalating concerns.
• Strong triage and symptom-gathering skills within the appropriate scope of the role.
• Experience supporting patients who may be upset, anxious, experiencing urgent concerns, or navigating behavioral health needs.
• Medical Assistant Certification strongly preferred.

Skills for Success

• Strong listening and communication skills with the ability to ask appropriate questions and accurately capture patient information.
• Ability to navigate multiple systems while maintaining accuracy and attention to detail.
• Comfortable learning new technologies and working in a fast-paced remote environment.
• Basic proficiency in Microsoft Outlook, Teams, Word, and Excel.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and ... Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].
Pay Range: $41,472.00 – $62,208.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.