Remote Clinical Supervisor – Crisis Line Leader

The Opportunity Alliance; Portland (ME); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive medical benefits

Dental and Vision insurance

403(b) retirement plan

Tuition reimbursement

Job summary

The Opportunity Alliance seeks a Clinical Supervisor for the Maine Crisis Line (MCL) program. This full-time, remote-in-Maine position provides real-time clinical support and supervises Crisis Support Specialists during calls, texts, and chats.

The role includes clinical supervision, staff development, and coordinating safe crisis interventions. Candidates should hold a Master’s in social work or related field, be licensed or on track for licensure (LCSW/LCPC preferred), and demonstrate DSM-V

Qualifications

• Master’s Degree in social work or a related field.
• Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred; Minimal of Clinical Conditional required.
• MHRT-CSP certification or ability to achieve within 30 days of employment.
• Ability to work flexible hours including weekends, evenings, and occasional overnights required.
• 1-3 years of supervisory experience in the field of Social Work, preferred.
• Contact Center experience preferred but not required – training will be provided.
• Must pass a criminal background, child protective service check & sex offender check.

Responsibilities

• Provides real-time clinical support to Crisis Support Specialists during incoming calls, texts, and chats.
• Facilitates regular clinical supervision, coaching, and professional development to support staff growth, skill development, and adherence to best practices.
• Offers in-the-moment and follow-up clinical consultation, case review, and administrative support to guide high-quality service delivery.
• Assists with assessing and triaging client needs, ensuring appropriate referrals and safe, effective crisis intervention.
• Acts as a clinical resource regarding suicide risk, mental health, substance use, safety planning, and care coordination.
• Supports staff wellbeing and resilience through ongoing guidance, feedback, and reflective discussion of challenging situations.

Skills

Supervisory experience

DSM-V knowledge

Communication skills

Organizational skills

Technical literacy

Education

Master's degree in social work or related field

Tools

Computer proficiency

Job description

The Opportunity Alliance seeks a Clinical Supervisor for the Maine Crisis Line (MCL) program. This full-time, remote-in-Maine position provides real-time clinical support and supervises Crisis Support Specialists during calls, texts, and chats.

The role includes clinical supervision, staff development, and coordinating safe crisis interventions. Candidates should hold a Master’s in social work or related field, be licensed or on track for licensure (LCSW/LCPC preferred), and demonstrate DSM-V