Clinician

SynsorMed; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

SynsorMed, a premier Remote Care as a Service platform, seeks a Customer Success Manager to own the client experience from onboarding onward and to ensure physicians, staff, and patients derive real value from our RPM solution.

You will onboard practices, set service standards, monitor satisfaction metrics, diagnose barriers, and collaborate with Sales to drive onboarding and retention—clear communication and empathy are essential.

Qualifications

• Minimum two years' clinical experience in inpatient or ambulatory care.
• At least one year in care coordination or related area.
• Chronic Care Management or complex discharge planning experience preferred.
• Excellent listening and interpersonal skills.
• Ability to motivate patients and families to participate in their care plans.
• Tech savviness and ability to troubleshoot.

Responsibilities

• Own practice onboarding and ramp with fast response times.
• Establish service standards for responsiveness, professionalism and empathy.
• Monitor CSAT/NPS and drive improvement initiatives.
• Diagnose barriers hindering practice growth and remove obstacles.
• Build relationships with physicians and decision makers.
• Collaborate with Sales to support onboarding and issue resolution.
• Create feedback loops sharing insights with leadership.
• Track practice health, enrollment and satisfaction data.
• Participate in team meetings and ongoing RPM product knowledge.
• Drive monthly practice growth and satisfaction goals.

Skills

Clinical experience

Care coordination

Patient engagement

Job description

SynsorMed is the PREMIER Remote Care as a Service platform in the industry. We are an organization that puts patients over technology. We value high ethical people, independent thinkers, collaborative workers and a can do attitude. If you believe we share similar values, then we would love for your to apply.

We are seeking a highly talented and driven Customer Success Manager to join our team. In this role, we are looking for a professional, outcome-oriented individual who takes ownership of the client experience from the day a practice signs. As a Customer Success Manager, you will have the opportunity to make a meaningful impact by onboarding independent medical practices, helping them grow their remote patient monitoring programs, and making sure physicians, staff, and patients get real value from SynsorMed. Your communication skills, empathy, and drive for results will play a vital role in building trust with physicians, removing obstacles that slow practices down, and raising client and patient satisfaction. Join our team and help us deliver exceptional care experiences at scale.

Duties and Responsibilities:

• Own practice onboarding and ramp, especially the critical first month, with consistent touch points and fast response times
• Establish service standards for responsiveness, professionalism, and empathy
• Monitor client and patient satisfaction metrics (e.g., CSAT, NPS) and implement improvement initiatives
• Diagnose why a practice is moving slowly and remove the obstacle, whether that is recruitment, staffing, EMR or technology access, or a communication gap
• Build relationships with physicians and decision makers, in person when needed, so they see the revenue and value of the program directly
• Collaborate with Sales/Account Management to support provider onboarding, relationship management, and issue resolution
• Create feedback loops to share customer insights with leadership and drive continuous improvement
• Track and report practice health, enrollment, and satisfaction data using HubSpot
• Participate in team meetings, training sessions, and professional development activities to deepen RPM and product knowledge
• Drive toward results by meeting monthly practice growth and satisfaction goals

What you need to bring to this role:

• Minimum of two (2) years' clinical experience working in both an inpatient and ambulatory care setting
• Minimum one (1) year experience in care coordination, case management, or related area
• Chronic Care Management and/or complex patient discharge planning experience preferred
• Excellent listening and interpersonal skills
• Ability to motivate patients and their families to participate in their care and care plan(s)
• Tech savviness and experience
• Must be flexible, resourceful, and able to troubleshoot
• Must be able to handle multiple tasks simultaneously and set priorities
• Pride in the job you do and the image you present to our patients & visitors