Remote Clinical Services Specialist

Kelly Services; Seattle (WA); Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

Retirement savings plan

Holiday pay up to eight days

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking a Clinical Services Specialist to support the Clinical Services Team and ensure exceptional experiences for customers and patients. This role supports diagnostic products and will ensure accurate communications from sample acceptance to results delivery, collaborating with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs, and Diagnostics Leadership teams.

The position is remote (US Pacific Time) with a training period, and offers a 6-month contract with

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong customer and patient focus with HIPAA understanding.
• Excellent data entry and detail orientation.
• Effective communication with internal and external stakeholders.

Responsibilities

• Communicate with physicians and staff to integrate clinical testing.
• Support field teams including account managers and MSLs.
• Resolve documentation issues for clinical samples with customers.
• Work with pathology labs to request archived patient material.
• Handle inquiries from physicians offices and labs via phone and email.
• Liaise between customers and internal departments (Translational Medicine, Legal, IT Help Desk).
• Collaborate with Dx Customer Operations to improve processes and SOPs.

Skills

Customer focus

HIPAA compliance

Attention to detail

Multitasking

Professional communication

MS Office proficiency

Education

Bachelor’s degree or equivalent experience

Tools

Word

Excel

PowerPoint

Job description

Kelly Services is seeking a Clinical Services Specialist to support the Clinical Services Team and ensure exceptional experiences for customers and patients. This role supports diagnostic products and will ensure accurate communications from sample acceptance to results delivery, collaborating with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs, and Diagnostics Leadership teams.

The position is remote (US Pacific Time) with a training period, and offers a 6-month contract with