Clinical Services Specialist- Remote

Kelly Services; Seattle (WA); Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

Retirement savings plan

Holiday pay up to eight days

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking a Clinical Services Specialist to support the Clinical Services Team and ensure exceptional experiences for customers and patients. This role supports diagnostic products and will ensure accurate communications from sample acceptance to results delivery, collaborating with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs, and Diagnostics Leadership teams.

The position is remote (US Pacific Time) with a training period, and offers a 6-month contract with

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong customer and patient focus with HIPAA understanding.
• Excellent data entry and detail orientation.
• Effective communication with internal and external stakeholders.

Responsibilities

• Communicate with physicians and staff to integrate clinical testing.
• Support field teams including account managers and MSLs.
• Resolve documentation issues for clinical samples with customers.
• Work with pathology labs to request archived patient material.
• Handle inquiries from physicians offices and labs via phone and email.
• Liaise between customers and internal departments (Translational Medicine, Legal, IT Help Desk).
• Collaborate with Dx Customer Operations to improve processes and SOPs.

Skills

Customer focus

HIPAA compliance

Attention to detail

Multitasking

Professional communication

MS Office proficiency

Education

Bachelor’s degree or equivalent experience

Tools

Word

Excel

PowerPoint

Job description

Clinical Services Specialist

Workplace: Remote (US Pacific Time)

Schedule: Training Period on Monday- Friday, 8:30 am – 5pm then transition to Tuesday-Saturday 5:30am-2pm Pacific Time

6 mo Contract possibility to Convert at the end

Pay Rate: $24.50-27.50/hour (Depending on Experience)

Summary:

The Clinical Services Specialist will be responsible for supporting and contributing to Clinical Services Team to ensure our customers and their patients have an exceptional experience. This position supports the company’s clinical diagnostic products and will ensure accurate and timely communications, from sample acceptance to results delivery, with all stakeholders. The Clinical Services Specialist will work closely with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs and Diagnostics Leadership teams.

Key Responsibilities

• Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice and/or institution.
• Support field-based teams including Key and National Account Managers, MSL’s and Market Access.
• Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect information as needed.
• Work directly with pathology labs to request archived patient material for testing.
• Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals.
• Act as a liaison between our customers and many of the company’s internal departments including Translational Medicine, Legal, and IT Help Desk.
• Work with the larger Dx Customer Operations team to streamline processes, ensure efficiency and improve existing standard operating procedures.

Qualifications

** Bachelor’s degree or an equivalent combination of education and experience**

Strong customer and patient focus with a demonstrated understanding of HIPAA requirements

Strong attention to detail and meticulous data entry skills

Ability to manage multiple tasks to completion in a dynamic office setting.

Effective and professional communication skills for engagement with both internal and external personnel

Excellent written communication skills are required, including technical proficiency with Word, Excel, PowerPoint, etc.

Flexible team-player with the ability to take on new assignments.

** After an initial training period, this position will have an start time as early as 5:30 AM PST**

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Why Kelly Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affiative Employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.