Clinical Operations & Care Coordination Specialist I

VHC Health; Alexandria (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellness benefits

Retirement benefits

Job summary

VHC Health is seeking a Clinical Operations Specialist I to provide administrative support within a centralized Clinical Operations Pool. You will liaise with providers and care teams to ensure smooth patient-flow, accurate documentation, and professional communication.

The role requires a high school diploma, two years in a hospital or medical clinic, familiarity with medical terminology and EHR systems, and a customer-service mindset to support scheduling, insurance verifications, prior

Qualifications

• Two years of hospital or medical clinic experience with exposure to medical terminology.
• Customer service experience and proficiency with EHR platforms.
• Experience working with inter-disciplinary care teams is preferred.

Responsibilities

• Manage patient interactions via phone, secure messaging, and EHR systems.
• Coordinate appointment scheduling and hand off for medication refill requests.
• Support core workflows including insurance verification, prior authorizations, and DME orders.
• Maintain organized patient records and route messages to appropriate providers.

Education

High school diploma

Tools

EHR systems

Job description

VHC Health is seeking a Clinical Operations Specialist I to provide administrative support within a centralized Clinical Operations Pool. You will liaise with providers and care teams to ensure smooth patient-flow, accurate documentation, and professional communication.

The role requires a high school diploma, two years in a hospital or medical clinic, familiarity with medical terminology and EHR systems, and a customer-service mindset to support scheduling, insurance verifications, prior