Remote Clinical Operations Manager

Betterhelp-2; San Jose (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Free therapy

Employee wellness program

401k with employer matching

Health, dental, and vision coverage

Teladoc health benefits

Job summary

BetterHelp is the world’s largest online therapy service, committed to expanding access to mental health care. The Clinical Operations Manager will liaison between members, therapists, and the tech platform, driving clinical quality and scalable operations.

You’ll lead email support for therapists, coordinate escalations, audit data, and help shape product enhancements while upholding ethical and legal standards in a fast-paced startup environment.

Qualifications

• Graduate degree (Masters or Doctorate) in counseling, psychology, or social work.
• Have at least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years
• Analytical and metrics driven, with a proven track record of making decisions based on data
• Ability to understand and respect different therapeutic approaches
• Strong communication skills including public speaking
• Comfortable and competent to participate in media interview and appear on BetterHelp's social media channels
• Growth mindset, and you thrive in a data-driven, customer-centric environment.
• Flexibility to work weekends as needed

Responsibilities

• Provide support via email on a daily basis to our rapidly growing therapist network to ensure high-quality clinical care.
• Act as a point of escalation for complex customer and therapist questions to ensure quality improvement and organize cross-functional teams as needed to resolve escalations.
• Audit qualitative, quantitative, and/or episodic data and provide fair, actionable clinical feedback to therapists.
• Monitor the clinical capabilities and relevant work experience of therapists applying to be part of the BetterHelp platform.
• Proactively conduct outreach and maintain productive communications with therapists to get feedback, improve satisfaction, and prevent churn.
• Articulate new product ideas and/or enhancements to existing product features for our Clinical Product Liaison team and work with them to implement.
• Stay up to date with the regulatory environment and communicate changes to support compliance with mental health ethical and legal standards.
• Work closely with Marketing and participate in public speaking events, media interviews, and appearances on BetterHelp's social media channels
• Support QA efforts as needed as BetterHelp launches into the insurance marketplace
• Support International Clinical Operations Consultants with peer consultation, training, or Slack support

Skills

Public speaking

Communication

Data-driven decisions

Education

Masters or Doctorate in counseling/psychology/social work

Job description

BetterHelp is the world’s largest online therapy service, committed to expanding access to mental health care. The Clinical Operations Manager will liaison between members, therapists, and the tech platform, driving clinical quality and scalable operations.

You’ll lead email support for therapists, coordinate escalations, audit data, and help shape product enhancements while upholding ethical and legal standards in a fast-paced startup environment.