Remote Clinical EHR Service Desk Agent I

Healthtech Inc; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

US Remote

Quiet home office space

High-speed internet

Job summary

Nordic seeks a Clinical Service Desk Agent I to support physicians and clinicians with EHR issues across Epic, Cerner, Meditech, and other systems. The role involves remote troubleshooting, ticket documentation, and escalation when necessary, with a focus on快速 First Contact Resolution and customer service excellence.

You will work remotely from the US, possibly evenings or weekends, and collaborate with the service desk team to resolve complex issues while maintaining HIPAA-compliant practices.

Qualifications

• 3+ years in healthcare IT help desk or clinical support role.
• Strong communication and customer-service skills.
• Ability to learn new software and diagnose issues quickly.

Responsibilities

• Troubleshoot and resolve EHR application and workflow issues for physicians and clinicians across Epic, Cerner, Meditech, and other systems.
• Analyze issues remotely via phone and screen-sharing to identify root cause and aim for First Contact Resolution.
• Document issues and steps in ITSM tickets and escalate when needed.
• Maintain professionalism, manage high-pressure situations, and support team collaboration.

Skills

Customer service

Analytical thinking

Communication

Software learning

Tools

Epic

Cerner

Meditech

ITSM tools

Job description

Nordic seeks a Clinical Service Desk Agent I to support physicians and clinicians with EHR issues across Epic, Cerner, Meditech, and other systems. The role involves remote troubleshooting, ticket documentation, and escalation when necessary, with a focus on快速 First Contact Resolution and customer service excellence.

You will work remotely from the US, possibly evenings or weekends, and collaborate with the service desk team to resolve complex issues while maintaining HIPAA-compliant practices.