Remote Clinical Care Coordinator - Behavioral Health

State of Colorado; Colorado; Remote; USD 65,000 - 90,000; Full time

Job summary

State of Colorado seeks a Remote Clinical Care Coordinator to provide psychosocial therapies, administer clinical assessments, and coordinate care for individuals with serious mental illness across jail and hospital settings. The role emphasizes collaboration with jails, courts, and community partners while maintaining rigorous documentation and privacy standards.

The position is remote with on-site and travel as needed in the Colorado Springs area, open to Colorado residents.

Responsibilities

• Exists to provide therapeutic interventions, including psychosocial therapies and clinical assessments within scope of practice and licensure.
• Individualizes psychosocial therapy approaches to meet the specific needs of the patient population.
• Provides training and consultation to other professional staff. Can participate in individual patient plans of care when deemed necessary.
• Must interpret and apply clinical assessment results, within scope of practice and licensure, incorporating collateral information, to identify the required complementary treatment or social services.
• Provides other medically necessary behavioral health interventions, including psychoeducation, psychotherapy, targeted case management, and life skills training, as needed.
• In collaboration with the Care Coordination Program and other internal and external stakeholders, this position develops case plans designed to ensure coordination of care and placement acquisition for short-term certifications.
• Through the established case plan, this position provides and/or refers individuals for indicated services by facilitating, obtaining, and executing all necessary documentation related to care needs and placement.
• Uses their clinical licensure, clinical expertise, and treatment of the individual to support level of care, medical necessity, and a treatment record for review by the receiving provider.
• Coordinates access to identified needs within various systems, such as medication evaluation and management, mental health treatment, substance abuse treatment, case management, and other treatment services related to the client’s behavioral health needs and related court orders.
• Must remain in close contact with the Care Coordination Program, jails, hospitals, courts, and other relevant stakeholders to ensure continuity of care and clear communication regarding cross-agency clients.
• Serves as both a clinical expert and an intermediary between the healthcare and behavioral health systems, social assistance programs, county jails, courts, and the community, facilitating access to services in support of appropriate placements and community transitions. It is expected that this position remains well-informed about various service options throughout Colorado, the associated processes, and the requirements.
• Establishes and maintains strong working relationships with such stakeholders to support an understanding of our population's needs and positive outcomes. As needed, this position may need to transport individuals using State vehicles to engage with placement.
• Serves as the clinical subject-matter expert regarding benefit options, processes, and requirements and may provide consultation on behalf of the Care Coordination Program in this domain regarding benefits tied to mental health care.
• Responsible for identifying clients in need of benefit acquisition to support mental health care placement, accepting referrals from the Care Coordination Program and other stakeholders, and overseeing the benefit acquisition lifecycle, specifically for behavioral health benefits. They will track all benefits-related needs, submissions, and outcomes on behalf of the program and Division.
• Communicates with the Program and various stakeholders regarding the status of benefit acquisition and its implications for potential placements. This position may serve as a liaison between our case managers and coordinator staff and will ensure continuity of care through strong communication with courts and receiving agencies/entities to support the maintenance of behavioral health benefits and avoid coverage lapses.
• Effectively, this position must also be familiar with stakeholder policies, processes, and federal, state, and local regulations and requirements. Throughout this process, this position will meet directly with clients and other stakeholders in various locations. Lastly, this position must establish and maintain strong relationships with stakeholder agencies, including those specific to benefit acquisition needs and placements,
• Including the Behavioral Health Administration, Behavioral Health Administrative Service Organizations, the Regional Accountable Entities, and the Department of Healthcare Policy and Finance.
• Responsible for a high volume of various clinical and administrative documents, including sensitive client information and legal documents. To obtain various documents, this position must complete any necessary clinical or related administrative paperwork to create or obtain, as applicable, mental health, medical, general treatment, and legal records.
• Must understand and adhere to various privacy laws, federal and state confidentiality laws, and ensure secure record retention. The Clinical Care Coordinator utilizes established processes to safeguard client information and release it only when authorized by legal and regulatory requirements. In addition, this position generates comprehensive and timely documentation of all client interactions, including face-to-face visits, collateral contacts with clinical teams, and system partners, in an established EHR or equivalent.
• Documentation is completed after each contact and includes the client's status, needs, ongoing referral status updates, and any identified barriers.
• Responsible for formal court documentation submissions and accurate internal database tracking related to client engagement and system coordination efforts, as applicable. Records are maintained in a centralized data system and shared with the courts and other authorized stakeholders to support legal and clinical decision-making.
• Documentation supports ongoing communication and collaboration between the jail, courts, and Civil and Forensic Mental Health Services.
• Uses their clinical expertise to inform the generation of progress summaries, assessments, and dispositions.
• May be required to perform additional duties not specifically outlined in the duty statements in order to meet the operational needs of the agency and CFMH.

Job description

State of Colorado seeks a Remote Clinical Care Coordinator to provide psychosocial therapies, administer clinical assessments, and coordinate care for individuals with serious mental illness across jail and hospital settings. The role emphasizes collaboration with jails, courts, and community partners while maintaining rigorous documentation and privacy standards.

The position is remote with on-site and travel as needed in the Colorado Springs area, open to Colorado residents.