Remote Clinical Care Coordinator

Optum; Tampa (FL); Remote; USD 22,000 - 40,000; Full time

Job summary

Optum Home & Community Care is hiring for a remote-based role within the Eastern Time Zone. You will support members and providers, perform intake and triage, and coordinate care with a multidisciplinary team. This is a full-time telecommute position with standard hours 8:00 am–5:00 pm EST and potential overtime.

Training is conducted virtually from home over three weeks. As part of UnitedHealth Group, you will contribute to a patient-centered care journey, delivering informative and positive

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older
• 1+ years of customer service experience analyzing and solving customer problems
• 1+ years of experience in a telephonic customer service position, such as a call center
• Proficiency with Microsoft Word and Microsoft Excel (ability to create, edit, save and send documents and spreadsheets)
• Ability to work full time. Employees are required to have flexibility to work our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Responsibilities

• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
• Handle resolution/inquiries from members and/or providers. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone

Skills

Customer service

Microsoft Word

Microsoft Excel

Education

High School Diploma

Job description

Optum Home & Community Care is hiring for a remote-based role within the Eastern Time Zone. You will support members and providers, perform intake and triage, and coordinate care with a multidisciplinary team. This is a full-time telecommute position with standard hours 8:00 am–5:00 pm EST and potential overtime.

Training is conducted virtually from home over three weeks. As part of UnitedHealth Group, you will contribute to a patient-centered care journey, delivering informative and positive