Remote Senior Clinical Administrative Coordinator

Optum; Phoenix (AZ); Remote; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group is seeking a Senior Clinical Administrative Coordinator to join the Practice Extend team. The role involves coordinating patient engagement with the Clinical Care Team, scheduling PCP appointments, and handling administrative tasks in a fast-paced healthcare setting.

The position is full-time, with shifts across 08:00–05:00 and 10:00–19:00 CST, remote in Central/Mountain time zones. Remote work requires secure setup and compliance with telecommuter policy.

Qualifications

• Must have 2+ years medical terminology experience.
• 2+ years healthcare experience in a hospital, pharmacy, or physician's office.
• 1+ year Pharmacy Tech experience with license.
• Proficient in data entry and Outlook.
• Experience with direct messaging apps (e.g., Teams, Webex).
• Able to work Monday–Friday with CST shift hours.

Responsibilities

• Support patient and provider engagement with the care team.
• Telephonically engage high-risk patients to schedule appointments.
• Coordinate information flow between care team and provider offices.
• Schedule PCP appointments and manage patient cases in the workflow system.
• Maintain patient cases in the workflow management platform for Care Team engagement.
• Facilitate exchange of clinical information between Care Team and provider offices.
• Communicate with provider offices to resolve patient issues.
• Notify Care Team of information collected during patient calls.
• Develop relationships with provider offices in Practice Extend program.
• Build rapport with patients through daily outbound/inbound calls.

Skills

Medical terminology

Healthcare experience

Pharmacy Tech license

Microsoft Outlook

Microsoft Teams/Webex

Data entry

Windows navigation

Scheduling

Education

High School Diploma / GED

Tools

Microsoft Outlook

Microsoft Teams

Webex

Job description

UnitedHealth Group is seeking a Senior Clinical Administrative Coordinator to join the Practice Extend team. The role involves coordinating patient engagement with the Clinical Care Team, scheduling PCP appointments, and handling administrative tasks in a fast-paced healthcare setting.

The position is full-time, with shifts across 08:00–05:00 and 10:00–19:00 CST, remote in Central/Mountain time zones. Remote work requires secure setup and compliance with telecommuter policy.