Remote Client Support Specialist – Disability Claims

Parmele Disability Advocates; Saint Robert (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k)

Wellness resources

EAP

Life insurance

Company holidays

Job summary

Parmele Disability Advocates in Missouri is seeking a Client Support Representative to guide clients through the Social Security disability process with empathy, clear updates, and proactive communication. You will be the liaison between clients, SSA, and internal teams, handling case timelines, documenting information, and delivering timely, respectful support throughout the life of each case.

This hybrid, full-time role rewards initiative, teamwork, and a commitment to exceptional client

Qualifications

• Prior customer service experience required.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Exceptional attention to detail and follow-through.
• Ability to remain calm, professional, and compassionate when assisting clients under stress.
• Self-motivated and able to work independently in a remote or hybrid environment.
• Proficient with Microsoft Office applications.

Responsibilities

• Serve as a primary point of contact for clients throughout the disability claims process.
• Respond to client questions with professionalism, empathy, and urgency.
• Communicate with the SSA regarding case status and updates.
• Collect, document, and maintain detailed client information.
• Monitor case timelines and deadlines to support timely progression.
• Prepare routine correspondence and case-related documentation.
• Collaborate with attorneys, case managers, and support staff to ensure excellent client service.
• Perform administrative tasks to support legal teams and case development.
• Maintain confidentiality and comply with firm policies and procedures.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Calm under pressure

Self-motivation

Microsoft Office

Job description

Parmele Disability Advocates in Missouri is seeking a Client Support Representative to guide clients through the Social Security disability process with empathy, clear updates, and proactive communication. You will be the liaison between clients, SSA, and internal teams, handling case timelines, documenting information, and delivering timely, respectful support throughout the life of each case.

This hybrid, full-time role rewards initiative, teamwork, and a commitment to exceptional client