Client Support Representative

Parmele Disability Advocates; Springfield (MO); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates seeks a Client Support Representative to guide clients through the Social Security Disability process with empathy and clarity. You will be the main contact for clients, coordinating with SSA and internal teams to keep cases moving and clients informed at every step.

This role emphasizes building relationships, solving problems, and delivering exceptional service in a supportive, remote-capable environment.

Qualifications

• Prior customer service experience is required.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills with ability to manage multiple priorities.
• Exceptional attention to detail and follow-through.
• Ability to remain calm and compassionate with clients in stressful situations.
• Self-motivated with ability to work independently in a remote environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as a primary point of contact for clients throughout the disability claims process.
• Respond to client questions and concerns with professionalism and empathy.
• Communicate with the SSA regarding case status and updates.
• Collect, document, and maintain detailed client information.
• Monitor case timelines and deadlines to support timely progression.
• Prepare routine correspondence and case-related documentation.
• Collaborate with attorneys, case managers, and support staff to ensure client service.
• Perform administrative tasks to support legal teams and case development.
• Maintain confidentiality and comply with firm policies.

Skills

Customer service

Communication

Organization

Attention to detail

Empathy

Remote work

MS Office

Tools

Microsoft Office

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance

Location: (hybrid/remote)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM CST
Employment Type: Full-Time

Be the Trusted Guide Clients Need During a Difficult Time

Parmele Disability Advocates is seeking a compassionate, organized, and service-driven Client Support Representative to join our team. In this role, you will serve as a primary point of contact for clients navigating the Social Security Disability process, providing support, guidance, and reassurance throughout their journey.

For many of our clients, applying for disability benefits comes during one of the most challenging periods of their lives. As a Client Support Representative, your ability to communicate with empathy, provide timely updates, and ensure clients feel heard and supported can make a meaningful difference in their experience.

Why Join Parmele Disability Advocates?

At Parmele, we believe exceptional advocacy changes lives. Our legal team brings more than 150 years of combined disability law experience and has helped over 61,000 individuals obtain the disability benefits they deserve.

What began as a two-person startup has grown into a team of more than 150 employees serving clients throughout Missouri, Kansas, Arkansas, Oklahoma, and across the country.

We are proud of the culture we've built—one centered on collaboration, professional growth, employee recognition, and meaningful work. From company retreats and team-building activities to celebrating individual achievements, we believe investing in our employees is essential to our success.

About the Role

As a Client Support Representative, you will play an important role in ensuring our clients receive exceptional service and communication throughout the life of their case. You will act as a liaison between clients, the Social Security Administration (SSA), and internal teams to help keep cases moving forward and clients informed every step of the way.

This role is ideal for someone who enjoys building relationships, solving problems, and serving as a trusted resource for clients.

Key Responsibilities

• Serve as a primary point of contact for clients throughout the disability claims process.
• Respond to client questions and concerns with professionalism, empathy, and urgency.
• Communicate with the Social Security Administration (SSA) regarding case status and updates.
• Collect, document, and maintain detailed and accurate client information.
• Monitor case timelines and deadlines to support timely case progression.
• Prepare routine correspondence and case-related documentation.
• Collaborate with attorneys, case managers, and support staff to ensure exceptional client service.
• Perform administrative tasks to support legal teams and case development efforts.
• Maintain confidentiality and comply with all firm policies and procedures.

Qualifications

Required

• Prior customer service experience.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Exceptional attention to detail and follow-through.
• Ability to remain calm, professional, and compassionate when assisting clients experiencing stressful or emotional situations.
• Self‑motivated with the ability to work independently in a remote environment.
• Strong computer skills, including proficiency with Microsoft Office applications.

Preferred

• Experience in legal services, healthcare, insurance, case management, or another client‑facing professional environment.
• Experience communicating with government agencies or managing sensitive client information.
• Familiarity with Social Security Disability programs or legal support services.

What Makes Someone Successful in This Role?

• Empathetic: They genuinely care about clients and strive to create a positive experience.
• Excellent Communicators: They build trust through clear, professional, and timely communication.
• Organized: They manage multiple priorities while maintaining attention to detail.
• Problem Solvers: They proactively identify issues and help find solutions.
• Team Players: They collaborate effectively and contribute to a supportive work environment.
• Adaptable: They are comfortable navigating change and learning new processes and systems.

Compensation & Benefits

Parmele offers competitive compensation and a comprehensive benefits package, including:

• Medical, dental, and vision insurance with nationwide coverage
• Employer‑paid life insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan with employer contributions
• Paid time off and company holidays
• Professional development and growth opportunities
• Wellness resources and employee support programs

Parmele Disability Advocates is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.

Join a Team That Makes a Difference

Flexible work from home options available.