Remote Client Support & Solutions Specialist

Socket.dev; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Convatec seeks customer care professionals to support remote and distribution-center operations for business and consumer customers. Roles involve handling phone, chat, or text inquiries with a mix of routine resolutions and order liaison duties.

Candidates may require vocational or technical education and will work under moderate supervision. The work environment includes office-based settings and walk-in service in some centers.

Qualifications

• Experience in customer service roles or call-center environments.
• Ability to handle multiple contact channels (phone, chat, text).
• Moderate supervision with routine tasks and some interpretation needed.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Handle a high volume of low-complexity inquiries.
• Resolve customer issues or route to appropriate teams as needed.
• Serve as liaison between customers and distribution/production teams for orders.

Skills

Customer service

Communication

Problem solving

Education

Vocational/technical education

Tools

CRM software

Job description

Convatec seeks customer care professionals to support remote and distribution-center operations for business and consumer customers. Roles involve handling phone, chat, or text inquiries with a mix of routine resolutions and order liaison duties.

Candidates may require vocational or technical education and will work under moderate supervision. The work environment includes office-based settings and walk-in service in some centers.