Client Care Specialist — Remote & In-Office Support

ConvaTec Inc.; United States; On-site; USD 40,000 - 48,000; Full time

Job summary

Convatec, a global medical products company, seeks Customer Service professionals to handle remote call center inquiries and distribution center support, ensuring timely resolution for both business and end-consumer customers.

The role involves assisting with high volumes of low-complexity queries, coordinating between customers, production and distribution, and providing both technical and non-technical support in a walk-in service center, with responsibilities exercised under moderate

Qualifications

• Works under moderate supervision.
• Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.
• Communicates information that requires some explanation or interpretation.

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Skills

Call center experience

Communication

Customer service knowledge

Education

Vocational or technical education

Job description

Convatec, a global medical products company, seeks Customer Service professionals to handle remote call center inquiries and distribution center support, ensuring timely resolution for both business and end-consumer customers.

The role involves assisting with high volumes of low-complexity queries, coordinating between customers, production and distribution, and providing both technical and non-technical support in a walk-in service center, with responsibilities exercised under moderate