Remote Client Support & Scheduling Specialist

PedrosVacations; Charlotte (NC); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Structured training

Job summary

PedrosVacations is seeking a Remote Customer Service Representative to assist clients with questions, scheduling, updates, and reservations in a fully remote environment. No prior experience required; training and ongoing support are provided.

You'll handle client inquiries, keep records organized, coordinate itineraries, and follow up on pending requests, while maintaining a professional, client-focused demeanor and the ability to work independently from home.

Qualifications

• No prior experience required; training provided.
• Strong written and verbal communication skills.
• Reliable and organized with attention to detail.
• Comfort with email and online scheduling tools.

Responsibilities

• Respond to client questions and service requests.
• Provide updates and next-step information.
• Coordinate schedules, reservations, and confirmations.
• Follow up on pending requests or missing details.
• Research information when needed.
• Maintain accurate client records.
• Help keep planning details organized.

Skills

Communication skills

Organization

Multi-tasking

Independent work

Email proficiency

Job description

PedrosVacations is seeking a Remote Customer Service Representative to assist clients with questions, scheduling, updates, and reservations in a fully remote environment. No prior experience required; training and ongoing support are provided.

You'll handle client inquiries, keep records organized, coordinate itineraries, and follow up on pending requests, while maintaining a professional, client-focused demeanor and the ability to work independently from home.