Remote Client Support & Contracts Analyst (IRB/IBC)

WCG Clinical, Inc.; Hagåtña (GU); Remote; USD 66,000 - 102,000; Full time

Job summary

WCG Clinical, Inc. is seeking a Client Support Analyst IRB/IBC for the Sales and Business Development division. You will manage inbound IRB/IBC lead triage, respond to proposals, draft budgets, and support BD with SOWs, COs, and POs.

You will coordinate with legal, finance, and cross-functional teams, use Salesforce and MS Office, and help optimize processes, pricing discussions, and contract renewals. US-Remote position with 0–5% travel.

Qualifications

• A minimum of 3–5 years in account management, client services, inside sales, or BD support within pharma/biotech/CRO/medical device/clinical research services
• Experience with proposal generation, SOW drafting, budget preparation and reconciliation, CO, and PO management
• Ability to triage and qualify high volumes of inbound leads
• Working knowledge of IRB/IBC review processes strongly preferred
• Experience navigating matrixed organizations and coordinating across cross-functional teams
• Proficiency with Salesforce and MS Office

Responsibilities

• Serves as the front-line owner for inbound IRB/IBC lead triage, qualification, and routing, ensuring every lead is captured in Salesforce and moved to the appropriate next step
• Delivers full-cycle servicing of small-studies, including SOW generation, invoicing, onboarding, and ongoing account execution
• Prepares template proposals and drafts budgets aligned to WCG pricing standards and client requirements
• Owns budget reconciliation, Change Order (CO), and Purchase Order (PO) management across assigned accounts
• Supports invoicing, billing, and annual fee management activities for large accounts in partnership with BD and Finance
• Manages contract renewals, change orders, and pricing discussions in coordination with legal, commercial and finance leaders
• Offers overall commercially oriented customer support to small and large pharma clients

Tools

Salesforce

MS Office

Job description

WCG Clinical, Inc. is seeking a Client Support Analyst IRB/IBC for the Sales and Business Development division. You will manage inbound IRB/IBC lead triage, respond to proposals, draft budgets, and support BD with SOWs, COs, and POs.

You will coordinate with legal, finance, and cross-functional teams, use Salesforce and MS Office, and help optimize processes, pricing discussions, and contract renewals. US-Remote position with 0–5% travel.