IRB/IBC Commercial Support Analyst – Remote

WCG Clinical, Inc.; Trenton (NJ); Remote; USD 66.000 - 102.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Flexible spending accounts

Zusammenfassung

WCG is seeking a Client Support Analyst IRB/IBC to manage commercially oriented customer support for inbound lead management, small-study servicing, and post-sale account servicing. You will be the primary contact for proposals, SOWs, change orders, budget reconciliation, and overall BD support.

Reporting to the Director, Account Management IRB & IBC within Sales and Business Development, you will coordinate with BD and Finance across multiple accounts, and guide less experienced team members

Qualifikationen

• Bachelor's degree or higher required; industry-related degree preferred.
• 3–5 years in account management, client services, inside sales, or BD support within pharma/biotech/CRO/medical device/clinical research services.
• Experience with proposal generation, SOW drafting, budget preparation and reconciliation, CO and PO management.

Aufgaben

• Serve as front-line owner for inbound IRB/IBC lead triage, qualification, and routing in Salesforce.
• Deliver full-cycle servicing of small-studies: SOW generation, invoicing, onboarding, and account execution.
• Prepare template proposals and budgets aligned to pricing standards and client requirements.
• Own budget reconciliation, Change Orders, and Purchase Order management across accounts.
• Support invoicing, billing, and annual fee management with BD and Finance.
• Manage contract renewals, COs, pricing discussions with legal, commercial and finance teams.
• Provide commercially oriented customer support to pharma clients; advise on process optimization.

Kenntnisse

Salesforce

MS Office

Budget reconciliation

Proposal generation

Cross-functional collaboration

Organizational skills

Communication

Ausbildung

Bachelor's degree or higher

Tools

Salesforce

MS Excel

Jobbeschreibung

WCG is seeking a Client Support Analyst IRB/IBC to manage commercially oriented customer support for inbound lead management, small-study servicing, and post-sale account servicing. You will be the primary contact for proposals, SOWs, change orders, budget reconciliation, and overall BD support.

Reporting to the Director, Account Management IRB & IBC within Sales and Business Development, you will coordinate with BD and Finance across multiple accounts, and guide less experienced team members