Remote Client Success & Strategy Lead

Energy Innovation Corp; Richmond (CA); Remote; USD 129,000 - 203,000; Full time

Job summary

Merck in Richmond, CA is seeking a Client Relations Manager for a fully remote role with a strong emphasis on problem solving, facilitation, and people skills. The position offers a salary range of $129,000 to $203,000 and promotes flexible scheduling within a structured growth plan focused on empathy development.

The role requires independent work, the ability to interpret customer needs, and ownership of outcomes from kickoff to follow-up, all while maintaining organized records and adapting

Responsibilities

• Keep showing up for the Richmond, CA work after the launch buzz fades
• Own the follow-through after the general meeting ends
• Read between the lines of what Richmond customers actually need
• Translate manager objectives into concrete, actionable day-to-day steps
• Keep records, systems, and shared files organized and up to date
• Read Merck's general signals and reprioritize without being asked

Job description

Merck in Richmond, CA is seeking a Client Relations Manager for a fully remote role with a strong emphasis on problem solving, facilitation, and people skills. The position offers a salary range of $129,000 to $203,000 and promotes flexible scheduling within a structured growth plan focused on empathy development.

The role requires independent work, the ability to interpret customer needs, and ownership of outcomes from kickoff to follow-up, all while maintaining organized records and adapting