Remote Client Success Manager – Drug Management Analytics

Pharmaceutical Strategies Group LLC; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

401(k) match

Professional development

Job summary

Pharmaceutical Strategies Group LLC (PSG), an EPIC owned company, seeks a Client Success Manager to own client relationships and align priorities with PSG resources. This 100% remote role concentrates on coordinating cross-functional delivery, maintaining Salesforce and Harvest records, and ensuring on-time commitments with measurable outcomes.

Based in the United States, it requires 3+ years in PBM/healthcare consulting or related services, strong communication, and travel up to 25%.

Qualifications

• Bachelor's degree in business administration, healthcare, analytics, or a related field.
• 3+ years of experience in PBM, health plan, healthcare consulting, client management, customer success, or B2B technology services.
• Ability to manage client relationships, competing priorities, action items, risks, and deliverables with strong follow-through.
• Strong written, verbal, presentation, meeting facilitation, and executive communication skills.
• Ability to interpret contracts, reports, utilization measures, service metrics, financial information, and client trends and translate them into clear actions.
• Proficiency with Microsoft Excel, Outlook, Word, PowerPoint; experience with Salesforce, Harvest, ticketing systems, or similar platforms is preferred.
• Ability to collaborate across consulting, clinical, product, data, analytics, finance, contracting, and technical teams without direct authority over each workstream.
• Working knowledge of pharmacy benefits, healthcare data and analytics, or SaaS platform operations is preferred.
• Ability to travel up to 25% as needed.

Responsibilities

• Partner with the lead consultant, aligning before communicating material recommendations, commitments, scope changes, or sensitive commercial matters.
• Establish and manage client communication and meeting cadence, including agendas, preparation, facilitation, notes, collateral, action items, decisions, and follow-up.
• Provide timely, accurate status updates on deliverables, support activity, risks, dependencies, delays, and completion.
• Coordinate client needs across PSG teams; confirm ownership, next steps, due dates, and closure of commitments.
• Maintain Salesforce account and project records including contacts, milestones, health, risks, commitments, and renewal status.
• Monitor project plans, SLAs, performance guarantees, contractual deliverables, platform access, user counts, and renewals.
• Steward client hours and utilization by Harvest setup, review billable status and hours vs allocations.
• Support invoice accuracy by validating account info, statements of work, rates, and contracts.
• Coordinate renewal planning/execution with timelines, signatures, approvals, PO needs, and post-execution updates.
• Maintain awareness of implementations, data processing, issues, product enhancements, and data investigations for client impact.
• Review platform usage to expand adoption with training, enablement, and best-practice sharing.
• Identify client satisfaction and risks; communicate feedback to leadership and coordinate actions.
• Support business reviews, sales, scope development, and client presentations; represent PSG consistently.
• Travel to client sites as needed.

Skills

Client relationship management

Cross-functional collaboration

Executive communication

Project coordination

Analytical skills

Education

Bachelor's degree

Tools

Salesforce

Harvest

Ticketing systems

Microsoft Excel

PowerPoint

Outlook

Job description

Pharmaceutical Strategies Group LLC (PSG), an EPIC owned company, seeks a Client Success Manager to own client relationships and align priorities with PSG resources. This 100% remote role concentrates on coordinating cross-functional delivery, maintaining Salesforce and Harvest records, and ensuring on-time commitments with measurable outcomes.

Based in the United States, it requires 3+ years in PBM/healthcare consulting or related services, strong communication, and travel up to 25%.