Remote Client Success Lead — Healthcare Analytics

Pharmaceutical Strategies Group - PSG; United States; À distance; USD 100 000 - 140 000; Plein temps

Avantages offerts par ce poste

Generous PTO

401(k) with company match

Employee assistance programs

Parental leave

Résumé du poste

Pharmaceutical Strategies Group - PSG is seeking a Client Success Manager to own client relationships and coordinate cross-functional delivery. You will work with Consulting, Product, Data, Clinical, Analytics, Finance, Contracting teams to align priorities and ensure milestones are met.

This 100% remote role requires 3+ years in PBM/healthcare consulting or related services, strong executive communication, and the ability to travel up to 25% as needed.

Qualifications

• Bachelor’s degree or equivalent experience in business, healthcare, analytics.
• 3+ years in PBM/healthcare consulting, client management, or B2B technology services.
• Proven ability to manage client relationships, priorities, risks, and deliverables with strong follow-through.
• Strong written, verbal, presentation, and executive communication skills.
• Ability to interpret contracts, reports, utilization measures, and translate into actions.
• Experience with Salesforce, Harvest, ticketing systems, or similar tools is preferred.

Responsabilités

• Partner with the lead consultant and align before communicating material recommendations, commitments, or scope changes.
• Establish and manage client communication cadence, agendas, notes, and action items.
• Provide timely status updates on deliverables, risks, and progress to clients.
• Coordinate needs across PSG teams and confirm ownership, next steps, and due dates.
• Maintain accurate Salesforce accounts, milestones, and renewal status.
• Monitor SLAs, contractual deliverables, platform access, and usage metrics; escalate risks.
• Manage project hours and utilization with Harvest setup and billing considerations.
• Support renewal planning, approvals, and post-execution updates.
• Maintain awareness of implementations, data processing, and product enhancements; communicate client impact.
• Review platform usage to expand adoption through training and best-practices sharing.
• Identify client satisfaction and retention risks; coordinate corrective actions with owners.
• Support business reviews, scoping, and client presentations while representing PSG.

Connaissances

Client relationships

Executive communication

Project coordination

Cross-functional collaboration

Formation

Bachelor’s degree in business/healthcare/analytics

Outils

Salesforce

Harvest

Ticketing systems

MS Office

Description du poste

Pharmaceutical Strategies Group - PSG is seeking a Client Success Manager to own client relationships and coordinate cross-functional delivery. You will work with Consulting, Product, Data, Clinical, Analytics, Finance, Contracting teams to align priorities and ensure milestones are met.

This 100% remote role requires 3+ years in PBM/healthcare consulting or related services, strong executive communication, and the ability to travel up to 25% as needed.