Remote Client Success Strategist - Growth & Partnerships

Altera Digital Health; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

Altera Digital Health is seeking a Client Success Executive (CSE) to act as a strategic partner for clients, ensuring their success, satisfaction, and growth. You will blend relationship management with operational execution to deliver exceptional outcomes and drive long-term partnerships.

The role involves cross-functional collaboration, leading reviews, planning customized success plans, and managing client leadership meetings to uncover opportunities and optimize performance.

Qualifications

• A bachelor’s degree is required.
• 2–4 years of client-facing experience with a track record of exceeding expectations.
• Strong communication, analytical, and problem-solving skills.
• Experience with strategic planning, KPI tracking, and cross-functional collaboration.
• Additional responsibility maybe required

Responsibilities

• Serve as the internal advocate for assigned clients, ensuring their goals and feedback are represented across teams.
• Build and maintain strong relationships with client stakeholders, acting as trusted advisors to drive client satisfaction and NPS.
• Serve as the escalation point for client issues, ensuring swift and effective resolution.
• Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities.
• Develop and execute customized success plans based on client segmentation and strategic objectives.
• Manage quarterly Client Leadership Council (CLC) meetings and summits to foster collaboration and innovation.
• Monitor KPIs that align with client goals and internal toolkits.
• Drive Net Promoter Score (NPS/KLAS) improvement initiatives at the client level.
• Analyze client data to identify trends, risks, and opportunities for optimization and upselling.
• Oversee day-to-day client operations, ensuring a seamless and positive experience.
• Complete SSOs (where applicable) and ensure timely delivery of client commitments.
• Partner with finance and clients to ensure account health and contractual accountability.
• Identify and drive lead generation opportunities within existing client accounts.
• Apply segmentation strategies to tailor engagement, service delivery, and growth plans.
• Cultivate reference accounts and support client advocacy initiatives.
• Provide ongoing feedback from a site visit with Client Success Leader.

Skills

Client-facing

Communication

Analytical

Problem-solving

Strategic planning

KPI tracking

Cross-functional collaboration

Education

Bachelor's degree

Job description

Altera Digital Health is seeking a Client Success Executive (CSE) to act as a strategic partner for clients, ensuring their success, satisfaction, and growth. You will blend relationship management with operational execution to deliver exceptional outcomes and drive long-term partnerships.

The role involves cross-functional collaboration, leading reviews, planning customized success plans, and managing client leadership meetings to uncover opportunities and optimize performance.