Remote Strategic Client Success Leader

Harris Computer; Kansas City (MO); Remote; USD 80,000 - 90,000; Full time

Job summary

Altera Digital Health seeks a Client Success Executive (CSE) to partner with clients, drive retention and growth, and advocate for client needs across internal teams. The role blends relationship management, strategic planning, and operational execution to deliver exceptional outcomes.

The CSE will lead reviews, develop customized success plans, and drive growth initiatives, with a focus on improved NPS/KLAS scores and client satisfaction.

Qualifications

• A bachelor’s degree is required.
• 2-4 years of client-facing experience with a track record of exceeding expectations.
• Strong communication, analytical, and problem-solving skills.
• Experience with strategic planning, KPI tracking, and cross-functional collaboration.
• Additional responsibility maybe required.

Responsibilities

• Client Advocacy & Relationship Management: Serve as the internal advocate for assigned clients, ensuring their goals and feedback are represented across teams.
• Strategic Engagement & Planning: Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities.
• Performance Monitoring & Optimization: Monitor and track KPIs; drive NPS/KLAS improvement initiatives; analyze client data for trends and upsell opportunities.
• Operational Execution: Oversee day-to-day client operations; complete SSOs where applicable; ensure timely delivery of client commitments.
• Growth & Expansion: Identify and drive lead generation within accounts; segmentation-based engagement and growth plans; cultivate reference accounts; provide feedback from site visits.

Skills

Client-facing experience

Communication skills

Analytical thinking

Problem solving

Strategic planning

KPI tracking

Cross-functional collaboration

Education

Bachelor's degree

Job description

Altera Digital Health seeks a Client Success Executive (CSE) to partner with clients, drive retention and growth, and advocate for client needs across internal teams. The role blends relationship management, strategic planning, and operational execution to deliver exceptional outcomes.

The CSE will lead reviews, develop customized success plans, and drive growth initiatives, with a focus on improved NPS/KLAS scores and client satisfaction.