Client Success Executive

Altera Digital Health Inc.; Topeka (KS); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Commission plan

Job summary

Altera Digital Health, a leader in healthcare technology, seeks a Client Success Executive (CSE) to partner with clients, drive satisfaction, and fuel growth from a remote US base.

You will manage relationships, plan strategic reviews, monitor KPIs, and oversee day-to-day operations, with a base salary of $80-90k USD plus commission tied to performance.

Experience in client-facing roles, strategic planning, and cross-functional collaboration is preferred.

Qualifications

• Bachelor’s degree required.
• 2–4 years client-facing experience.
• Strong communication, analytical, and problem-solving skills.
• Experience with strategic planning and KPI tracking.

Responsibilities

• Advocate for clients and align goals across teams.
• Build relationships with client stakeholders and drive satisfaction.
• Lead strategic partnership reviews and growth opportunities.
• Monitor KPIs and drive NPS/KLAS improvements.
• Oversee day-to-day client operations and ensure commitments.
• Identify upsell opportunities and manage client escalations.

Skills

Communication

Analytical thinking

Problem solving

Strategic planning

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Client Success Executive (CSE)

Altera Digital Health - US Remote

At Altera, we believe healthcare technology should empower clinicians rather than burden them. We aren’t just looking for a "digital revolution"; we are focused on the steady, purposeful evolution of healthcare, helping our partners reach the "summit" of what patient care can be through smarter data, seamless interoperability, and human-centered AI.

Position Summary

The Client Success Executive (CSE) is a strategic partner and advocate for clients, responsible for ensuring their success, satisfaction, and growth. This role blends relationship management, operational execution, and strategic insight to deliver exceptional client outcomes. The CSE works cross-functionally to align internal efforts with client goals, drive performance, and foster long-term partnerships.

Core Responsibilities

Client Advocacy & Relationship Management

• Serve as the internal advocate for assigned clients, ensuring their goals and feedback are represented across teams.
• Build and maintain strong relationships with client stakeholders, acting as trusted advisors to drive client satisfaction and NPS.
• Serve as the escalation point for client issues, ensuring swift and effective resolution.

Strategic Engagement & Planning

• Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities.
• Develop and execute customized success plans based on client segmentation and strategic objectives.
• Manage quarterly Client Leadership Council (CLC) meetings and summits to foster collaboration and innovation.

Performance Monitoring & Optimization

• Monitor and track KPIs that align with client goals and internal toolkits.
• Drive Net Promoter Score (NPS/KLAS) improvement initiatives at the client level.
• Analyze client data to identify trends, risks, and opportunities for optimization and upselling.

Operational Execution

• Oversee day-to-day client operations, ensuring a seamless and positive experience.
• Complete SSOs (where applicable) and ensure timely delivery of client commitments.
• Partner with finance and clients to ensure account health and contractual accountability.

Growth & Expansion

• Identify and drive lead generation opportunities within existing client accounts.
• Apply segmentation strategies to tailor engagement, service delivery, and growth plans.
• Cultivate reference accounts and support client advocacy initiatives.
• Provide ongoing feedback from a site visit with Client Success Leader.

Qualifications

• A bachelor’s degree is required.
• 2–4 years of client-facing experience with a track record of exceeding expectations.
• Strong communication, analytical, and problem-solving skills.
• Experience with strategic planning, KPI tracking, and cross-functional collaboration.

• Additional responsibility maybe required

Compensation

Base salary: $80-90k USD

This role offers a base salary and commission structure, with total compensation dependent on individual performance and achievement of sales targets.

The final offer will depend on relevant experience, skills, internal equity, market data, and applicable location-based pay requirements.