Remote Client Success Executive: Growth & Strategy

Altera Digital Health Inc.; Kansas; Remote; USD 80,000 - 90,000; Full time

Job summary

Altera Digital Health Inc. is seeking a Client Success Executive (CSE) to partner with clients, ensuring their success, satisfaction, and growth. The role blends relationship management with operational execution and strategic insight to deliver exceptional outcomes across cross-functional teams.

You will lead strategic reviews, tailor success plans, monitor KPIs, and drive NPS/KLAS improvements while overseeing day-to-day operations and opportunities for expansion within existing accounts.

Qualifications

• Bachelor's degree required.
• 2–4 years of client-facing experience with a track record of exceeding expectations.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Serve as the internal advocate for assigned clients and stakeholders.
• Lead strategic reviews and develop customized success plans.
• Monitor KPIs and drive NPS/KLAS improvement.
• Oversee day-to-day client operations and deliver commitments.
• Identify growth opportunities and cultivate reference accounts.

Skills

Client-facing experience

Communication skills

Analytical thinking

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Job description

Altera Digital Health Inc. is seeking a Client Success Executive (CSE) to partner with clients, ensuring their success, satisfaction, and growth. The role blends relationship management with operational execution and strategic insight to deliver exceptional outcomes across cross-functional teams.

You will lead strategic reviews, tailor success plans, monitor KPIs, and drive NPS/KLAS improvements while overseeing day-to-day operations and opportunities for expansion within existing accounts.