Remote Client Success Specialist

Brynson™; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Remote work

Job summary

Brynson is seeking a Client Success Coordinator to support onboarding, audits, and vendor coordination for its SaaS and managed services teams. You will work directly with clients and partners, keeping projects moving and ensuring accurate account information across systems.

Ideal candidates are highly organized, proactive, and comfortable learning new software. This remote US role offers exposure to growth and ongoing process improvement within a fast-moving environment.

Qualifications

• 2+ years in Client Success support or related roles.
• Extremely organized with strong attention to detail.
• Fast, responsive and dependable.
• Strong written and verbal communication; comfortable with clients/external partners.
• Able to manage a high volume of open work and follow-ups.
• Good judgment on what you can handle independently and what to escalate.
• Comfortable learning new software, tools, and processes quickly.
• Proactive and used to working in a growing company with evolving processes.

Responsibilities

• Coordinate clients across onboarding, audits, and vendor requests.
• Maintain open requests, follow-ups, deadlines, and commitments across multiple accounts.
• Communicate with clients and external partners for status updates.
• Keep HubSpot, trackers, and documentation accurate and current.
• Own recurring workflows, audits, and documentation support.
• Assist CS Managers to surface priorities and prevent open work from piling up.

Skills

Organized

Attention to detail

Communication

Proactive

Multitasking

Client communication

Process improvement

Learning new software

Job description

Brynson is seeking a Client Success Coordinator to support onboarding, audits, and vendor coordination for its SaaS and managed services teams. You will work directly with clients and partners, keeping projects moving and ensuring accurate account information across systems.

Ideal candidates are highly organized, proactive, and comfortable learning new software. This remote US role offers exposure to growth and ongoing process improvement within a fast-moving environment.