Client Success Coordinator

Brynson; Northern (KY); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Brynson is a SaaS company modernizing how multifamily owners and operators manage listing accuracy, fee transparency, portfolio data, and digital performance.

We are growing quickly, and our Client Success team supports both our SaaS platform and managed services business. This role helps keep client work moving across onboarding, audits, vendors, documentation, and follow-up. You will own real work, communicate with clients and partners, and help make the team more organized and efficient.

Qualifications

• 2+ years in Client Success or similar roles.
• Extremely organized with strong attention to detail.
• Fast, responsive, and dependable.
• Excellent written and verbal communication with clients.
• Able to manage a high volume of open work and follow-ups.
• Good judgment on what to escalate.
• Quick to learn new software, tools, and processes.
• Proactive — take the next step without prompting.
• Adaptable in a growing company with evolving processes.

Responsibilities

• Coordinate client onboarding, audits, and documentation.
• Manage open requests and follow-ups across multiple accounts.
• Communicate with clients and external partners regularly.
• Maintain accurate HubSpot records and trackers.
• Own recurring client processes, audits, and reporting.
• Support CSMs to surface attention before issues arise.
• Create better checklists and templates to improve workflows.

Skills

Highly organized

Strong communication

Detail oriented

Proactive

Manage high volume of work

Job description

Remote, United States Full-time $65,000 – $80,000

Brynson is a SaaS company modernizing how multifamily owners and operators manage listing accuracy, fee transparency, portfolio data, and digital performance.

Our platform, Brynsights™, brings together data and workflows that have traditionally lived across disconnected systems, websites, vendors, and manual processes. We combine software, automation, AI, and deep industry expertise to help multifamily teams work more accurately and efficiently at scale.

We are growing quickly, and our Client Success team supports both our SaaS platform and managed services business.

About the Role

We are looking for a Client Success Coordinator who can bring structure, speed, and follow-through to a busy Client Success team.

You will work closely with our Client Success Managers and help keep client work moving across onboarding, open requests, audits, vendors, documentation, and follow-up. You will own real work, communicate directly with clients and partners, learn our products and systems, and help make the team more organized and efficient.

We want someone who is naturally organized and proactive. If something is due next week, you are already thinking about it. If a request has been sitting open, you notice. If a recurring task can be made easier with a better tracker, template, or process, you improve it.

What You’ll Do

• Client coordination: Keep open requests, follow-ups, deadlines, and commitments organized across multiple accounts.
• Onboarding support: Help coordinate account setup, documentation, audits, and other onboarding work.
• Client and vendor communication: Handle routine follow-ups, information requests, status updates, and coordination directly with clients and external partners.
• Client Success systems: Keep HubSpot, trackers, documentation, and account information accurate and current.
• Recurring workflows: Own audits, vendor requests, documentation, reporting support, and other repeatable client processes.
• Team support: Help CSMs stay ahead of open work by surfacing what needs attention before it becomes a problem.
• Process improvement: Build better checklists, templates, documentation, or simple workflows when recurring work can be made more efficient.

What We’re Looking For

• 2+ years of experience in Client Success support, account coordination, customer operations, client services, project coordination, implementation support, or a similar role.
• Extremely organized with strong attention to detail.
• Fast, responsive, and dependable.
• Strong written and verbal communication and comfortable working directly with clients or external partners.
• Able to manage a high volume of open work without losing track of follow-ups.
• Good judgment about what you can handle independently and what needs to be escalated.
• Comfortable learning new software, tools, and processes quickly.
• Proactive. You look for the next step instead of waiting to be reminded.
• Comfortable working in a growing company where processes will continue to change and improve.

Nice to Have

• B2B SaaS or technology experience.
• Experience supporting a Client Success, Customer Success, or Account Management team.
• Proptech, multifamily, or property management experience.

Why Brynson

• You are the person who naturally keeps things organized.
• You like being busy, closing loops, and knowing that people can depend on you.
• You want client exposure and responsibility, not a back-office role with no connection to the customer.
• And you want to build toward greater ownership in Client Success as your experience grows.
• Compensation: $65,000 – $80,000
• Location: Remote, United States
• Time Off: Flexible PTO policy that supports work-life balance.
• Culture: A team that celebrates wins (and learns fast from losses).

Brynson is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by federal, state, or New York City law.