Client Success Coordinator

Brynson™; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Remote work

Job summary

Brynson is seeking a Client Success Coordinator to support onboarding, audits, and vendor coordination for its SaaS and managed services teams. You will work directly with clients and partners, keeping projects moving and ensuring accurate account information across systems.

Ideal candidates are highly organized, proactive, and comfortable learning new software. This remote US role offers exposure to growth and ongoing process improvement within a fast-moving environment.

Qualifications

• 2+ years in Client Success support or related roles.
• Extremely organized with strong attention to detail.
• Fast, responsive and dependable.
• Strong written and verbal communication; comfortable with clients/external partners.
• Able to manage a high volume of open work and follow-ups.
• Good judgment on what you can handle independently and what to escalate.
• Comfortable learning new software, tools, and processes quickly.
• Proactive and used to working in a growing company with evolving processes.

Responsibilities

• Coordinate clients across onboarding, audits, and vendor requests.
• Maintain open requests, follow-ups, deadlines, and commitments across multiple accounts.
• Communicate with clients and external partners for status updates.
• Keep HubSpot, trackers, and documentation accurate and current.
• Own recurring workflows, audits, and documentation support.
• Assist CS Managers to surface priorities and prevent open work from piling up.

Skills

Organized

Attention to detail

Communication

Proactive

Multitasking

Client communication

Process improvement

Learning new software

Job description

Brynson is a SaaS company modernizing how multifamily owners and operators manage listing accuracy, fee transparency, portfolio data, and digital performance.

Our platform, Brynsights™, brings together data and workflows that have traditionally lived across disconnected systems, websites, vendors, and manual processes. We combine software, automation, AI, and deep industry expertise to help multifamily teams work more accurately and efficiently at scale.

We are growing quickly, and our Client Success team supports both our SaaS platform and managed services business.

About The Role

We are looking for a Client Success Coordinator who can bring structure, speed, and follow-through to a busy Client Success team.

You will work closely with our Client Success Managers and help keep client work moving across onboarding, open requests, audits, vendors, documentation, and follow-up. You will own real work, communicate directly with clients and partners, learn our products and systems, and help make the team more organized and efficient.

We want someone who is naturally organized and proactive. If something is due next week, you are already thinking about it. If a request has been sitting open, you notice. If a recurring task can be made easier with a better tracker, template, or process, you improve it.

What You Will Own

• Client coordination: Keep open requests, follow-ups, deadlines, and commitments organized across multiple accounts.
• Onboarding support: Help coordinate account setup, documentation, audits, and other onboarding work.
• Client and vendor communication: Handle routine follow-ups, information requests, status updates, and coordination directly with clients and external partners.
• Client Success systems: Keep HubSpot, trackers, documentation, and account information accurate and current.
• Recurring workflows: Own audits, vendor requests, documentation, reporting support, and other repeatable client processes.
• Team support: Help CSMs stay ahead of open work by surfacing what needs attention before it becomes a problem.
• Process improvement: Build better checklists, templates, documentation, or simple workflows when recurring work can be made more efficient.

What We’re Looking For

• 2+ years of experience in Client Success support, account coordination, customer operations, client services, project coordination, implementation support, or a similar role.
• Extremely organized with strong attention to detail.
• Fast, responsive, and dependable.
• Strong written and verbal communication and comfortable working directly with clients or external partners.
• Able to manage a high volume of open work without losing track of follow-ups.
• Good judgment about what you can handle independently and what needs to be escalated.
• Comfortable learning new software, tools, and processes quickly.
• Proactive. You look for the next step instead of waiting to be reminded.
• Comfortable working in a growing company where processes will continue to change and improve.

Nice to Have

• B2B SaaS or technology experience.
• Experience supporting a Client Success, Customer Success, or Account Management team.
• Proptech, multifamily, or property management experience.

Why Brynson

• You are the person who naturally keeps things organized.
• You like being busy, closing loops, and knowing that people can depend on you.
• You want client exposure and responsibility, not a back-office role with no connection to the customer.
• And you want to build toward greater ownership in Client Success as your experience grows.
• Compensation: $65,000-$80,000
• Location: Remote, United States
• Time Off: Flexible PTO policy that supports work-life balance.
• A team that celebrates wins (and learns fast from losses)

Brynson is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by federal, state, or New York City law.