Remote Account Manager: Strategic Client Growth

LINQ; Baltimore (MD); Hybrid; USD 55,000 - 58,000; Full time

Job summary

LINQ is seeking an Account Manager to lead on client relationships, ensuring retention, growth, profitability, and satisfaction with a white-glove service approach. This role supports high-profile accounts and collaborates across departments to exceed client expectations.

Ideal candidates will have at least 1 year in client service or account management, a bachelor’s degree in Business Management or equivalent, and strong communication and negotiation skills.

Qualifications

• Bachelor’s degree in Business Management or equivalent experience preferred.
• 1 year of experience in a client service, account management or related position.
• Excellent communication skills both written and verbal.
• Strong negotiation skills to meet client and LINQ needs.
• Ability to travel up to 20% for conferences, client meetings and events.

Responsibilities

• Serve as the primary contact point for a portfolio of clients, ensuring that clients’ requests and inquiries are addressed in a timely and effective manner
• Negotiate agreements with clients to maximize value for LINQ
• Review client’s monthly invoices for accuracy
• Develop strong professional relationships with clients, stakeholders, leadership and team
• Monitor client account health on a regular and consistent basis
• Collaborate with multiple departments to ensure clients’ needs and expectations are met and exceeded
• Run ad-hoc reports per client requests
• Educate clients about new services and features
• Drive strong KPI performance by documenting interactions, achieving a successful NPS score, and ensuring high retention rates
• Assist the Account Success Manager with onboarding tasks
• Other duties as assigned

Skills

Communication skills

Negotiation

Multi-tasking

Organization

CRM/Salesforce familiarity

Problem solving

Willingness to learn

Entrepreneurial spirit

Detail orientation

Self-accountable

Education

Bachelor’s degree in Business Management or equivalent

Tools

CRM / Salesforce

Job description

LINQ is seeking an Account Manager to lead on client relationships, ensuring retention, growth, profitability, and satisfaction with a white-glove service approach. This role supports high-profile accounts and collaborates across departments to exceed client expectations.

Ideal candidates will have at least 1 year in client service or account management, a bachelor’s degree in Business Management or equivalent, and strong communication and negotiation skills.