Client Success Operations Specialist

University of Phoenix; Phoenix (AZ); Remote; USD 45,000 - 81,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Tuition discount

Paid time off

Job summary

The University of Phoenix is seeking a Client Success Operations Specialist (Virtual) to support alliance growth and client management within Workforce Solutions. This full-time, fully remote role partners with the Client Success team to drive engagement and reporting for employer alliances.

You’ll manage student tracking and data entry, maintain documentation in the CRM, and collaborate with leadership to optimize pipelines and reporting.

Qualifications

• Bachelor’s degree in business, marketing or a related field from an accredited institution and three years of customer service experience which includes at least one year(s) administrative experience; OR
• High School Diploma or Equivalent and seven (7) years of customer service experience which includes at least one year(s) administrative experience

Responsibilities

• Provide information to the Client Success and Engagement team within Workforce Solutions so they can execute planned engagement strategies with employer alliances to increase engagement and awareness of university focus, mission, and programs.
• Execute daily activities and provide insight on department workflow to facilitate effective management and implementation of Client Success operations.
• Collaborate with department management, to ensure accurate pipeline and new student management reporting.
• Serve as a support specialist within the department on processes and procedures related to student tracking, data entry, and reporting.
• Maintain timely, accurate and thorough documentation and reporting of all activities, tasks, and proactive student and activities in the client relationship management system.
• Perform other duties as assigned or apparent.

Skills

Communication skills

Customer service

Education

Bachelor’s degree in business, marketing or a related field

High School Diploma or Equivalent and seven years of customer service experience

Tools

Salesforce

Clearslide

MS Office

SharePoint

Outlook

Job description

Client Success Operations Specialist (Virtual)

General Information

Location: US-AZ - Phoenix

Position Type: Full Time

Virtual Eligible: Yes

Job Category: Administration

Ref #: 7591

Description and Requirements

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you!

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

A Client Success Operations Specialist CSOS assists the Client Success team by supporting alliance growth strategies that increase visibility with new and existing clients through comprehensive account management initiatives. A CSOS is responsible for customer tracking and reporting on behalf of the Workforce Solutions Group.

What You’ll Do:

• Provide information to the Client Success and Engagement team within Workforce Solutions so they can execute planned engagement strategies with employer alliances to increase engagement and awareness of university focus, mission, and programs.
• Execute daily activities and provide insight on department workflow to facilitate effective management and implementation of Client Success operations.
• Collaborate with department management, to ensure accurate pipeline and new student management reporting.
• Serve as a support specialist within the department on processes and procedures related to student tracking, data entry, and reporting.
• Maintain timely, accurate and thorough documentation and reporting of all activities, tasks, and proactive student and activities in the client relationship management system.
• Perform other duties as assigned or apparent.

NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager

Supervisory responsibilities

None

What You Bring to the Table

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:

• Bachelor’s degree in business, marketing or a related field from an accredited institution and three (3) years of customer service experience which includes at least one (1) year(s) administrative experience; OR
• High School Diploma or Equivalent and seven (7) years of customer service experience which includes at least one (1) year(s) administrative experience

ADDITIONAL QUALIFICATIONS:

• Bachelor’s degree in Business or a related field from an accredited institution
• Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face-to-face appointments
• Highly organized with strong planning, reporting, and time management skills and demonstrated problem solving and decision-making capabilities
• Knowledge of adult learning and development, industry trends, and the post-secondary industry trends a plus
• Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook

University of Phoenix is an Equal Opportunity Employer

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

Pay Range

The annual pay range for this position is $44,800 (minimum), $62,700 (midpoint), and $80,600 (maximum).*

Pay Range

The hourly pay rate range is $19.33 (minimum), $26.97 (midpoint), and $34.62 (maximum). The annualized amount, not including eligible overtime pay, is $44,800 (minimum), $62,700 (midpoint), and $80,600 (maximum).*

*Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.

Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.

Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.*

*For more details around paid time off benefits, please click here.

Application Deadline is 10/19/2026.

*The University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender. Sexual harassment, sexual assault, dating and domestic violence, and stalking are forms of sex discrimination, which are prohibited under Title IX of the Education Amendments of 1972 and by University policy. Reports of misconduct, questions regarding Title IX, and concerns about noncompliance should be directed to the Title IX Coordinator:

Kelly Hermann, Vice President, Accessibility & Student Affairs

4035 S. Riverpoint Parkway

Phoenix, AZ 85040

[e-mail]

602-387-9936 office / 480-749-5515 mobile