Remote Client Success Manager I — Growth & Impact

MassMutual Ventures; United States; On-site; USD 65,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Work-life balance

Job summary

One Inc in the United States is seeking a Client Success Manager I to ensure a seamless post-go-live experience for our clients. You will serve as the face of customer experience, coordinating across Support, Engineering, Product, Payment Operations, and Security/Compliance.

You will conduct CXRs, monitor client health, manage day-to-day relationships, and help clients navigate One Inc processes. This role emphasizes relationship management, accountability, and cross-functional collaboration to

Qualifications

• 1–3 years of relevant experience.
• Experience managing a portfolio of 20+ client accounts.
• Insurance and/or payments industry experience preferred.
• Willingness to travel up to 10%.

Responsibilities

• Manage a portfolio of assigned client accounts and build strong relationships with sponsors and stakeholders.
• Understand client products, use cases, configurations, and align with best practices.
• Use reporting and client data to monitor health, identify risks, and prevent escalations.
• Set clear expectations for case workflows and escalation paths.
• Host regular Customer Experience Reviews to share insights and actions.
• Coordinate with Support, Product, Payment Operations, Risk, and Engineering for timely responses.
• Support client health improvement and Path-to-Green initiatives with follow-up actions.
• Keep Salesforce documentation accurate and aligned with Client Success standards.

Skills

Relationship management

Communication skills

Cross-functional collaboration

Attention to detail

SaaS support lifecycle

Client health management

Problem solving

AI-assisted tooling

Insurance/payments knowledge

Salesforce knowledge

Jira knowledge

Analytical reporting

Travel readiness

Tools

Salesforce

Jira

Excel

PowerPoint

Outlook

Job description

One Inc in the United States is seeking a Client Success Manager I to ensure a seamless post-go-live experience for our clients. You will serve as the face of customer experience, coordinating across Support, Engineering, Product, Payment Operations, and Security/Compliance.

You will conduct CXRs, monitor client health, manage day-to-day relationships, and help clients navigate One Inc processes. This role emphasizes relationship management, accountability, and cross-functional collaboration to