Remote Client Success Manager - HRIS & Payroll

procarehra8; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401K plan with company match

Paid Time Off

Dental insurance

Job summary

ProCare HR is seeking a Client Success Manager to own client relationships, oversee data and services, and ensure clients maximize value from HRIS systems, especially UKG Ready. You will guide onboarding, optimization, and ongoing success for care-provider clients.

This is a fully remote role with occasional travel. You will collaborate across teams to resolve payroll, HRIS, and compliance issues, drive adoption, and support long-term client retention while delivering exceptional service.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field.
• Minimum 3 years of experience in client/account management.
• Minimum 3 years of HR-related experience (payroll, benefits, HRIS).
• Experience working with senior living providers (2+ years strongly preferred).
• Proven UKG Ready configuration and optimization experience preferred
• CRM experience (Salesforce preferred).
• Prior experience in PEO/HR Shared Services (preferred).

Responsibilities

• Lead client relationships from onboarding through optimization
• Troubleshoot HRIS, payroll, and compliance issues unique to senior living
• Collaborate internally to improve service and client outcomes
• Partner with clients to ensure satisfaction and long-term retention.

Skills

Client relationships

HRIS experience

Payroll experience

CRM experience

UKG Ready

Education

Bachelor's degree

Tools

Salesforce

UKG Ready configuration

Job description

ProCare HR is seeking a Client Success Manager to own client relationships, oversee data and services, and ensure clients maximize value from HRIS systems, especially UKG Ready. You will guide onboarding, optimization, and ongoing success for care-provider clients.

This is a fully remote role with occasional travel. You will collaborate across teams to resolve payroll, HRIS, and compliance issues, drive adoption, and support long-term client retention while delivering exceptional service.