Remote Client Success Manager, Gaps in Care

labcorp; United States; Remote; USD 90,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) and PTO

Job summary

Labcorp is seeking a remote Manager, Client Success to join the Gaps in Care team. You will manage enterprise accounts, drive client retention, and identify opportunities to expand our impact across book of business.

The role requires 7+ years in customer-facing positions, strong Salesforce usage, and ability to forecast revenue. A bachelor’s degree is required, with a pay range of $90,000–$117,000 and annual bonus eligibility.

Qualifications

• 7 years’ experience in customer-facing roles (customer success, account management, or sales) managing complex health plans and retaining accounts.
• Bachelor’s degree required.

Responsibilities

• Maintain and grow relationships with enterprise clients and align with client objectives.
• Identify expansion opportunities by understanding client strategies and quality outcomes.
• Own renewal and retention, addressing client needs and pain points related to quality and care gaps.

Skills

Client relationships

Account management

Sales forecasting

Strategic planning

Negotiation

Cross-functional collaboration

Executive presence

Communication

Salesforce

Education

Bachelor’s degree

Tools

Salesforce

Job description

Labcorp is seeking a remote Manager, Client Success to join the Gaps in Care team. You will manage enterprise accounts, drive client retention, and identify opportunities to expand our impact across book of business.

The role requires 7+ years in customer-facing positions, strong Salesforce usage, and ability to forecast revenue. A bachelor’s degree is required, with a pay range of $90,000–$117,000 and annual bonus eligibility.