Manager, Client Success

LES LabCorp Employer Services Inc.; Houston (TX); Remote; USD 90,000 - 117,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

STD/LTD

401(k)

PTO/FTO

Tuition reimbursement

Employee stock purchase plan

Annual bonus

Job summary

Labcorp is seeking a remote Manager, Client Success to join our Gaps in Care team. You will maintain and grow relationships with enterprise clients, align strategies with quality improvement and health outcomes, and drive retention and growth across a defined book of business.

You will collaborate cross-functionally, manage forecasts, and lead trainings to empower teams. A Bachelor’s degree and 7+ years of customer-facing experience are required, with Salesforce proficiency and travel up to 20%.

Qualifications

• Bachelor’s degree required.
• 7 years’ customer-facing experience in roles such as customer success, account management, customer support and/or sales managing complex health plan customers and growth/retention.
• Experience using Salesforce tools such as Salesforce.com.

Responsibilities

• Maintain and enhance client relationships with existing customers by creating strategies that support client and internal business objectives.
• Identify expansion and portfolio performance opportunities by understanding client strategic initiatives and solving for quality improvement and health outcomes.
• Be accountable for client retention and satisfaction, understanding client needs and pain points related to quality performance and gaps in care solutions.
• Serve as a consultative partner to enterprise clients, delivering plans to retain and grow impact in line with client goals.
• Communicate client goals to internal teams, acting as quarterback for delivery of those goals.

Skills

Customer-facing

Account management

Executive presence

Communication

Education

Bachelor’s degree

Tools

Salesforce

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Job Overview

Labcorp is seeking a remote Manager, Client Success to join our Gaps in Care team.

Responsibilities

• Maintain and enhance client relationships with existing customers by creating strategies with emphasis on supporting client and internal business objectives.
• Identify expansion and portfolio performance improvement opportunities by understanding client strategic initiatives and solutioning for quality improvement and health outcomes.
• Accountable for client retention and satisfaction, understanding client needs, objectives, and pain points related to quality performance and gaps in care solutions.
• Operate as a consultative partner to enterprise clients, creating plans to successfully retain and grow our impact in alignment with client goals.
• Clear articulation of client goals to internal audiences, serving as the quarterback for the delivery on those goals.
• Proactive management of enterprise accounts and initiation of strategic discovery conversations to identify growth opportunities within assigned book of business.
• Collaborate cross-functionally to ensure successful service delivery of services.
• Demonstrate accountability with a clear understanding of contractual obligations, service level agreements, and key performance indicators to optimize client relationships and deliver exceptional service.
• Exhibit excellence and influence with a broad set of internal and external stakeholders to arrive at mutually agreeable solutions to complex problems.
• Own and drive recommendations to ensure success.
• Maintain internal reporting and documentation requirements in Salesforce and applicable areas.
• Successfully build and execute an annual retention plan.
• Provide timely and accurate forecasts of book of business revenue according to program, timeline and value.
• Lead training for other teams to educate on programs and provide market updates.
• Act with courage in providing recommendations to optimize ways of working together and outlining strategies to work smarter.

Minimum Qualifications

• Bachelor’s degree
• 7 years’ experience of customer-facing experience, in a role such as customer success, account management, customer support and/or sales managing complex health plan customers and successfully growing and retaining accounts.

Additional Job Standards

• Strong understanding of quality performance programs including HEDIS, Medicare Stars, NCQA, and other quality ratings systems.
• Experience using Salesforce tools such as Salesforce.com.
• Ability to prioritize and manage multiple tasks, creatively solve problems, and upscale obstacles as needed.
• Strong executive presence with excellent written and verbal presentation skills.
• Strong interpersonal skills with the ability to form relationships with decision makers and influencers at all levels within the organization.
• Analytical and problem-solving skills to influence, negotiate and close deals successfully while maintaining a high level of customer satisfaction and retention.
• Serve as a team resource and thought leader for developing creative solutions internally and externally.
• Skilled individual contributor and collaborator who works to win as a team through inclusion and bring continued improvements within the organization.
• Ad hoc travel as needed, up to 20% of the time.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
• The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

Application Window

Application Window Closes: 10/06/2026

Pay Range

Pay Range: $90,000.00 - $117,000.00 All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Accessibility

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

About Labcorp

Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.