Remote Client Success Leader — SaaS Accounts

RainFocus; Lehi, Northern (UT, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

401(k) matching

Generous PTO

Job summary

RainFocus is seeking a Client Success Manager to lead post-sale client relationships and drive adoption of our event platform. You will partner with clients to understand goals, craft value-driven plans, and ensure ongoing satisfaction across their RainFocus implementation.

You will collaborate with sales and product teams to scale outcomes, coach clients on best practices, and manage adoption across multiple modules in a fast-paced, remote-friendly environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of client success experience.
• 5+ years of professional business experience.
• Experience working closely with C-level / SVP-level executives and conducting executive business reviews is strongly preferred.
• Experience working with Sales through client renewal processes is strongly preferred.
• Previous work experience at a SaaS company is preferred.
• Proven success driving organization-wide initiatives and collaborating with stakeholders.
• Excellent verbal and written communication skills.
• Strong presentation and time management skills.
• Comfortable working in a fast-paced environment.
• Strong listening skills and ability to address client pain points.
• Ability to adapt to changing priorities quickly.

Responsibilities

• Develop a broad understanding of each client’s business model to meet expectations and drive a successful partnership.
• Build relationships with clients and serve as their advocate by becoming a trusted adviser.
• Leverage learnings from key accounts to drive value at scale to a broader client base.
• Develop plans outlining critical success factors, metrics, targets, risks, and recommendations.
• Understand client goals and map RainFocus features to address needs and demonstrate value.
• Deliver best practices and coach clients to drive adoption and derive value from RainFocus.
• Monitor and facilitate client adoption of RainFocus features in relation to business needs.
• Coordinate with internal cross-functional teams to maximize overall account health.

Skills

Client success

Relationship building

Executive engagement

Communication

Presentation skills

Time management

Cross-functional collaboration

SaaS experience

3+ years client success experience

5+ years professional business exp

Education

Bachelor’s degree

Job description

RainFocus is seeking a Client Success Manager to lead post-sale client relationships and drive adoption of our event platform. You will partner with clients to understand goals, craft value-driven plans, and ensure ongoing satisfaction across their RainFocus implementation.

You will collaborate with sales and product teams to scale outcomes, coach clients on best practices, and manage adoption across multiple modules in a fast-paced, remote-friendly environment.