Remote Client Success & Growth Lead

Acxiom; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Acxiom seeks a Service Partner to act as the strategic steward of the client journey, owning relationships and driving measurable value. You will guide onboarding, adoption, and renewal while identifying upsell and expansion opportunities across the partnership.

You will lead with ownership, coordinate across delivery and product teams, and advocate for client needs to ensure long-term satisfaction and expansion.

Qualifications

• Bachelor’s degree with 8 years of experience or equivalent work experience.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and priorities with precision.

Responsibilities

• Act as the primary client contact, guiding onboarding, adoption, and renewal.
• Identify upsell, cross-sell, and expansion opportunities with clients.
• Lead cross-functional initiatives to deliver value and align internal teams.
• Support QBRs by showcasing value and recalibrating objectives.
• Maintain accurate billing, resource planning, and compliance with delivery teams.
• Foster strategic relationships with client decision-makers and internal product/IT teams.
• Monitor account health and usage metrics to drive retention and satisfaction.
• Advocate for client needs and drive timely, high-quality execution of projects.

Skills

Project management

Strategic thinking

Client relationships

Cross-functional leadership

Communication

Problem solving

Proposal development

Negotiation

Education

Bachelor’s degree with 8 years of experience or equivalent

Tools

Microsoft Office Suite

Job description

Acxiom seeks a Service Partner to act as the strategic steward of the client journey, owning relationships and driving measurable value. You will guide onboarding, adoption, and renewal while identifying upsell and expansion opportunities across the partnership.

You will lead with ownership, coordinate across delivery and product teams, and advocate for client needs to ensure long-term satisfaction and expansion.