Strategic Client Growth Partner

Acxiom; Conway (AR); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Acxiom is seeking a Service Partner to be the strategic interface between clients and Acxiom, guiding onboarding, adoption, and renewal while driving growth through upsell and expansion. You will lead with ownership, communicate clearly, and coordinate across internal teams to deliver measurable value and client satisfaction.

The role emphasizes relationship-building, strategic guidance, and proactive issue resolution in a fast-paced environment. Travel 20%+ is required.

Qualifications

• Bachelor’s degree with 8 years of experience or equivalent.
• Strong multitasking and project-management abilities.
• Excellent communication and relationship-building skills.
• Ability to manage multiple clients and initiatives concurrently.
• Proven ability to drive renewal, upsell, and expansion opportunities.
• Analytical mindset with data-informed decision-making.
• Proactive ownership and fast-paced delivery focus.

Responsibilities

• Act as the primary client contact, managing both tactical needs and long-term planning.
• Build trust with client decision makers by understanding goals, contracts, and Acxiom offerings.
• Support quarterly business reviews to showcase value and recalibrate objectives.
• Identify and qualify upsell, cross-sell, and expansion opportunities.
• Collaborate with delivery teams to craft and deliver upsell proposals.
• Ensure value delivery and long-term satisfaction through proactive engagement and strategic guidance.
• Oversee upsell projects for timely, high-quality execution across internal teams.
• Monitor account health and usage metrics to anticipate risks and drive retention.

Skills

Project management

Communication skills

Stakeholder management

Relationship building

Analytical thinking

Problem solving

Leadership

Cross-functional collaboration

Proactive/ownership

Education

Bachelor’s degree with 8 years of experience

Tools

Microsoft Office

Job description

Acxiom is seeking a Service Partner to be the strategic interface between clients and Acxiom, guiding onboarding, adoption, and renewal while driving growth through upsell and expansion. You will lead with ownership, communicate clearly, and coordinate across internal teams to deliver measurable value and client satisfaction.

The role emphasizes relationship-building, strategic guidance, and proactive issue resolution in a fast-paced environment. Travel 20%+ is required.