Remote Client Success Executive II - Revenue Cycle

EMS Management & Consultants; United States; Remote; USD 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus plan

Retirement plan

Health coverage

Paid time off

Zusammenfassung

EMS Management & Consultants is seeking a Client Success Executive II to independently manage a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through revenue cycle expertise and data-driven analysis. You will serve as a trusted day-to-day partner to client stakeholders and collaborate cross-functionally to deliver measurable business outcomes.

The role requires 3–6 years in client success or healthcare revenue cycle, a bachelor’s degree, and strong

Qualifikationen

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
• 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles.
• Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts.
• Strong analytical, presentation, and relationship-management skills with the ability to communicate insights effectively.
• Demonstrated ability to manage competing priorities, deadlines, and client expectations independently.
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Aufgaben

• Manage a balanced portfolio of assigned client accounts with varying service scopes, strategic priorities, and engagement requirements.
• Apply EMS billing and account management knowledge to support client performance, issue resolution, and financial outcomes.
• Resolve client escalations independently, involving leadership when necessary based on impact and risk.
• Proactively identify risks, trends, and opportunities within assigned client accounts.
• Act as a resource to peers by sharing knowledge, best practices, and guidance.
• Demonstrate proactive account management by identifying data-driven trends through client reporting and ensuring follow-through on action plans.
• Demonstrate effective leadership within the designated POD groups.
• Independently manage multiple client accounts and stakeholder relationships, using analysis of revenue cycle, accounts receivable, and operational data to identify trends, risks, and improvement opportunities.
• Lead client meetings, presentations, and business reviews by setting agendas, presenting performance insights, facilitating discussion, and driving alignment on action plans and next steps.
• Communicate relevant compliance and regulatory updates to clients and support implementation as needed.
• Partner with internal teams to coordinate services, projects, and implementation activities.
• Identify opportunities for financial improvement, operational optimization, and value expansion within client engagements.
• Maintain accurate and timely documentation of client interactions, decisions, and deliverables.
• Support contract renewals and ongoing client engagement and retention strategies.
• Perform other duties as assigned.

Kenntnisse

Analytical skills

Presentation skills

Relationship management

Communication

English proficiency

Prioritization

Ausbildung

Bachelor’s degree in Business Administration or Healthcare Administration

Tools

Salesforce

Smartsheet

MS Project

Jobbeschreibung

EMS Management & Consultants is seeking a Client Success Executive II to independently manage a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through revenue cycle expertise and data-driven analysis. You will serve as a trusted day-to-day partner to client stakeholders and collaborate cross-functionally to deliver measurable business outcomes.

The role requires 3–6 years in client success or healthcare revenue cycle, a bachelor’s degree, and strong