Remote Client Success & Data Coordinator

Centre Concrete Company; Pennsylvania; Remote; USD 42,000 - 52,000; Full time

Job summary

Centre Concrete seeks a Client Service & Data Associate to support customers and internal teams from a remote environment. You will manage customer records, orders, schedules, and communications, ensuring data accuracy from start to finish.

Responsibilities include updating systems, reviewing orders for completeness, coordinating with dispatch and operations, and maintaining reliable follow-up with customers. Remote work requires strong organization and proactive communication.

Qualifications

• Strong attention to detail with accuracy in customer and delivery data.
• Clear and professional written and verbal communication.
• Comfort with spreadsheets, email, and computer-based systems.
• Ability to organize information and track multiple requests.
• Reliable follow-through and asking questions when something looks off.

Responsibilities

• Communicate with customers on orders, delivery info, scheduling, and questions.
• Enter and update customer, order, and delivery data in internal systems.
• Review orders for completeness and accuracy before processing.
• Coordinate with dispatch, sales, operations for data clarification.
• Follow up on customer requests to ensure timely resolution.
• Maintain digital records and documentation accurately.
• Track changes to orders and delivery details.
• Respond promptly to phone and email inquiries.
• Identify data discrepancies and route to the right team for resolution.
• Provide general administrative support to teams handling customer and operational info.

Skills

Attention to detail

Clear communication

Spreadsheet proficiency

Remote work independence

Data-entry

Customer service

Tools

Internal systems

Email & office software

Job description

Centre Concrete seeks a Client Service & Data Associate to support customers and internal teams from a remote environment. You will manage customer records, orders, schedules, and communications, ensuring data accuracy from start to finish.

Responsibilities include updating systems, reviewing orders for completeness, coordinating with dispatch and operations, and maintaining reliable follow-up with customers. Remote work requires strong organization and proactive communication.