Remote Client Success Coordinator

GrowthAssistant, LLC; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Health stipend

Holidays + PTO

Parental leave

Attendance bonus

Performance bonus

Anniversary bonus

Referral bonus

Job summary

GrowthAssistant, LLC is seeking a Client Support Coordinator for a mental healthcare platform. You will connect clients with the platform, manage communications, and help new clients get set up with warmth and care.

Day-to-day includes client communications across platforms, client education about services, onboarding paperwork and billing detail collection, and cross-team process improvements to meet care standards.

Qualifications

• Minimum 1 year in a high-touch customer service role.
• At least 2 years in an administrative role.
• Strong attention to detail in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience with process improvements and multiple software systems.

Responsibilities

• Manage client communications across platforms in a warm, timely way.
• Educate clients about the platform's services and onboarding steps.
• Assist with onboarding paperwork and billing information collection.
• Collaborate to streamline processes and meet service standards.
• Uphold the company’s care standards in all client interactions.

Skills

Client comms

Onboarding

Process improvement

Multi-system

Attention to detail

Communication

Growth mindset

Discretion

Weekend availability

Tools

CRM software

Job description

GrowthAssistant, LLC is seeking a Client Support Coordinator for a mental healthcare platform. You will connect clients with the platform, manage communications, and help new clients get set up with warmth and care.

Day-to-day includes client communications across platforms, client education about services, onboarding paperwork and billing detail collection, and cross-team process improvements to meet care standards.