Client Support Coordinator (LATAM, Remote)

GrowthAssistant, LLC; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Health stipend

Holidays + PTO

Parental leave

Attendance bonus

Performance bonus

Anniversary bonus

Referral bonus

Job summary

GrowthAssistant, LLC is seeking a Client Support Coordinator for a mental healthcare platform. You will connect clients with the platform, manage communications, and help new clients get set up with warmth and care.

Day-to-day includes client communications across platforms, client education about services, onboarding paperwork and billing detail collection, and cross-team process improvements to meet care standards.

Qualifications

• Minimum 1 year in a high-touch customer service role.
• At least 2 years in an administrative role.
• Strong attention to detail in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience with process improvements and multiple software systems.

Responsibilities

• Manage client communications across platforms in a warm, timely way.
• Educate clients about the platform's services and onboarding steps.
• Assist with onboarding paperwork and billing information collection.
• Collaborate to streamline processes and meet service standards.
• Uphold the company’s care standards in all client interactions.

Skills

Client comms

Onboarding

Process improvement

Multi-system

Attention to detail

Communication

Growth mindset

Discretion

Weekend availability

Tools

CRM software

Job description

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Client Support Coordinator for a mental healthcare platform — serving as the connection point between clients and the platform, managing communications, and helping new clients get set up for care with warmth and care.

What Your Day-to-Day Will Look Like

• Client Communications: Manage client communications across various platforms in a timely, warm, and efficient manner.
• Client Education: Be a go-to resource for client education about the platform's services.
• Onboarding Support: Assist with onboarding new clients, including the completion of paperwork and collection of billing information.
• Process Improvement: Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals.
• Care Standards: Embody the company's mission to deliver extraordinary care in every interaction with clients and colleagues.

What You Bring

• Experience: Minimum 1 year of experience in a high-touch customer service role, and minimum 2 years of experience in an administrative role.
• Attention to Detail: Strong attention to detail in a fast-paced environment.
• Communication: Excellent written and verbal communication skills.
• Process Improvement Track Record: Track record of identifying and implementing process improvements.
• Multi-System Comfort: High comfort level multitasking between software systems.
• Flexibility & Growth Mindset: Open to performing tasks outside of your defined role with an eagerness to learn and grow.
• Discretion: Ability to handle sensitive situations with discretion and care.
• Schedule: Ability to work Saturdays and Sundays.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.