Remote Client Strategy & Operations Lead, AI-Driven Growth

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Shape growing delivery process

Collaborative environment across teams

AI-driven projects

Job summary

Ladders is seeking a Manager, Client Strategy & Operations to shape a scalable client delivery engine and drive outcomes across the client lifecycle. You will collaborate with analytics, marketing, and pharmacy leaders to improve reporting, forecasting, and strategic execution, leveraging AI and data insights to boost engagement and performance.

Remote role with opportunities to influence patient care outcomes through a high-growth healthcare client base and a strong emphasis on operational

Qualifications

• Strong analytical and problem-solving skills with data fluency.
• Interest in leveraging AI for innovative solutions.
• Ability to thrive in scrappy, ambiguous settings.
• Effective communication with executive audiences.

Responsibilities

• Define the architecture for a scalable client delivery engine.
• Develop models for forecasting activation rates, cost savings, and revenue.
• Use AI to automate reporting for client engagements.
• Collaborate with analytics to support client reporting needs.
• Work with marketing to assess the impact of campaigns.
• Partner with pharmacy on sourcing strategy.
• Enhance client relationships to drive increased engagement and revenue.

Skills

Analytical skills

Data fluency

AI for reporting

Executive communication

Attention to detail

Problem-solving

Job description

Ladders is seeking a Manager, Client Strategy & Operations to shape a scalable client delivery engine and drive outcomes across the client lifecycle. You will collaborate with analytics, marketing, and pharmacy leaders to improve reporting, forecasting, and strategic execution, leveraging AI and data insights to boost engagement and performance.

Remote role with opportunities to influence patient care outcomes through a high-growth healthcare client base and a strong emphasis on operational