Remote Client Solutions Manager

Amplix; Norwood (MA); Remote; USD 29,000 - 37,000; Full time

Job summary

Amplix seeks a Client Solutions Manager I to be the primary external contact for assigned clients, ensuring timely delivery of contracted services and recurring deliverables. You will collaborate with internal teams on implementations, transitions, and reporting while maintaining strong client relationships.

Role involves coordinating monthly analyses, billing reviews, and on-call support, with a focus on process improvement and accurate documentation.

Qualifications

• External client-facing role with primary POC responsibilities.
• Ability to present analyses, recommendations, and savings opportunities.
• On-call availability for one-off situations.
• Lead client calls and prepare follow-up notes.
• Coordinate internal teams for timely delivery of services.

Responsibilities

• Client Relationship Management for assigned clients, ensuring delivery and status updates.
• Support implementations, transitions, reporting, and issue resolution.
• Own monthly reports, HR files, invoices, and related deliverables.
• Coordinate and fulfill special client reports for internal stakeholders.
• Provide cross-functional training and back-up support as needed.
• Support audits and maintain operational documentation.

Skills

Client Relationship Mgmt

Billing analyses

On-call availability

Meeting facilitation

Project coordination

Communication skills

Analytical skills

Documentation

Process improvement

Data security awareness

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Amplix seeks a Client Solutions Manager I to be the primary external contact for assigned clients, ensuring timely delivery of contracted services and recurring deliverables. You will collaborate with internal teams on implementations, transitions, and reporting while maintaining strong client relationships.

Role involves coordinating monthly analyses, billing reviews, and on-call support, with a focus on process improvement and accurate documentation.