Strategic Client Solutions Manager

Amplix; Town of Texas (WI); On-site; USD 29,000 - 37,000; Full time

Job summary

Amplix seeks a Client Solutions Manager I to serve as the primary point of contact for assigned clients, ensuring timely, accurate delivery of contracted services and recurring deliverables. This external, individual contributor role partners with internal teams to support implementations, transitions, reporting, and issue resolution while maintaining strong client relationships.

Responsibilities include managing client calls, presenting billing analyses with monthly savings opportunities,

Qualifications

• Client relationship management and service orientation.
• Escalation triage and resolution.
• Strong written and verbal communication.

Responsibilities

• Serve as the primary Point of Contact (POC) for assigned clients.
• Present billing analyses and provide monthly recommendations/savings opportunities.
• Maintain availability (on-call) for one-off situations as needed.
• Lead recurring and one-off client calls to ensure clients are informed of account status, progress, and next steps.
• Prepare agendas prior to each call and provide follow-up notes and action items after each call.
• Maintain productive carrier relationships to support client needs and issue resolution.
• Support the implementation/onboarding of new clients by coordinating internal activities and client communications.
• Assist with implementing new clients as needed to ensure timelines and deliverables are met.
• Support transitions for established clients, ensuring continuity of service, documentation, and deliverables.
• Own monthly zero-use projects from identification through completion and documentation.
• Plan and execute yearly device projects for assigned clients.
• Lead and facilitate optimization meetings, including preparing materials and presenting findings and recommendations.
• Own and complete all recurring deliverables, ensuring accuracy and on-time delivery.
• Create and review monthly reports and related files (e.g., manager reports, SAP files, chargeback files, and allocations).
• Coordinate and fulfill special report requests for clients and internal stakeholders.
• Prepare, manipulate, and complete HR files and invoices accurately and on schedule.
• Assist with monthly audits and support follow-up on findings from auditors.
• Maintain and update the Operational Guide documentation.
• Maintain and update the client portal to ensure accurate, current information.
• Partner with the Senior Technical Support Specialist team to coordinate support and service delivery for assigned clients.
• Deliver quarterly classes/trainings as needed for assigned clients and internal teams.
• Provide back-up support to other Client Solutions Managers to help meet deadlines and maintain client coverage.
• Identify and contribute to process improvements that enhance client experience and operational efficiency.

Skills

Client relationship management

Written and verbal communication

Analytical skills

Planning and deadline management

Attention to detail

Microsoft Office proficiency

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Amplix seeks a Client Solutions Manager I to serve as the primary point of contact for assigned clients, ensuring timely, accurate delivery of contracted services and recurring deliverables. This external, individual contributor role partners with internal teams to support implementations, transitions, reporting, and issue resolution while maintaining strong client relationships.

Responsibilities include managing client calls, presenting billing analyses with monthly savings opportunities,